What are the responsibilities and job description for the Field Operations Coordinator position at Reedy & Company?
About Reedy & Company:
Reedy & Company is a well-established property management firm serving the greater Memphis area. Our focus is on creating exceptional living experiences for our residents and maintaining operational excellence across our property portfolio.
Position Summary:
We are seeking a proactive and detail-oriented Field Operations Coordinator to serve as the central point for maintenance scheduling and technician dispatch. This role plays a critical part in ensuring service requests are handled quickly and efficiently, with strong communication between our field teams, residents, vendors, and internal departments.
Responsibilities
Service Request Management
Required:
Full-time, Monday–Friday, with occasional overtime as needed.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Equal Employment Opportunity
Reedy & Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetics, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Reedy & Company is a well-established property management firm serving the greater Memphis area. Our focus is on creating exceptional living experiences for our residents and maintaining operational excellence across our property portfolio.
Position Summary:
We are seeking a proactive and detail-oriented Field Operations Coordinator to serve as the central point for maintenance scheduling and technician dispatch. This role plays a critical part in ensuring service requests are handled quickly and efficiently, with strong communication between our field teams, residents, vendors, and internal departments.
Responsibilities
Service Request Management
- Receive and process incoming maintenance requests from tenants and internal teams
- Prioritize work orders based on urgency and resource availability
- Assign tasks to technicians or external vendors accordingly
- Develop efficient technician schedules and optimize daily routes
- Maintain real-time communication with field staff for updates and schedule changes
- Monitor progress of work orders and follow up on outstanding tasks
- Schedule vendor visits for specialized services and confirm completion of work
- Assist with tracking vendor performance and resolving service-related issues
- Provide tenants with clear updates regarding maintenance timelines
- Collaborate with property managers and maintenance leadership on escalated or complex issues
- Maintain accurate records of work orders, technician logs, and inventory use
- Assist in reporting, performance tracking, and inventory management
Required:
- High school diploma or equivalent
- Strong multitasking, time management, and communication skills
- Proficiency in Google Workspace and ability to quickly learn new software
- Calm, solution-oriented approach in a fast-paced environment
- Experience in property management or field service operations
- Familiarity with maintenance or dispatching software (AppFolio, Yardi, etc.)
- Medical, Dental, and Vision Insurance
- Retirement Plan with Employer Match
- Paid Time Off and Holidays
- Company-paid Life and Disability Insurance
- Professional development opportunities
Full-time, Monday–Friday, with occasional overtime as needed.
Note:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Equal Employment Opportunity
Reedy & Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability status, genetics, protected veteran status, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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