What are the responsibilities and job description for the Benevolent Support Specialist position at Reef Systems?
Benevolent Support Specialist – MacDill AFB, FL
DESCRIPTION OF REQUIRING ORGANIZATION:
The U.S. Special Operations Command (USSOCOM) Warrior Care Program (WCP) provides non-clinical
case management and advocacy services for Special Operations Forces (SOF) wounded, ill, or injured
(WII) service members. The focus areas are in Recovery Care Coordination, Military Adaptive Sports,
Benevolence, and Career Transition. Services are extended to families, veterans, caregivers, and
significant others of SOF WII. The Warrior Care Global Support (WCGS) effort is a non-personal service,
performance-based requirement in support of USSOCOM WCP. The program will provide support
services to the USSOCOM Enterprise:
Headquarters, United States Special Operations Command (HQ USSOCOM).
Warfare Command (NAVSOC); Air Force Special Operations Command (AFSOC); Marine Corps
Forces Special Operations Command (MARSOC); and Joint Special Operations Command (JSOC).
Theater Special Operations Commands (TSOCs) include Special Operations Command Africa
(SOCAFRICA); Special Operations Command Pacific (SOCPAC); Special Operations Command
Korea (SOCKOR); Special Operations Command Europe (SOCEUR); Special Operations Command
North (SOCNORTH); Special Operations Command South (SOCSOUTH); and Special Operations
Command Central (SOCCENT).
TASK PURPOSE/SCOPE:
The purpose of this requirement is to provide services to the USSOCOM WCP by providing the full-time
personnel necessary to support the focus areas of Recovery Care Operations, Military Adaptive Sports,
Benevolence, and Career Transition as it relates to USSOCOM’s WCP. The WCGS team provides
coordination on the provisions of non-clinical healthcare, social, financial, education and/or vocational
services to clients, families, and significant others to enable them to navigate the processes associated
with obtaining and effectively utilizing those services.
The contractor shall provide all support to the USSOCOM WCP as defined in this Statement of Work
(SOW), except for those items specified as Government furnished property and services. The contractor
shall perform to the standards in this SOW and subsequent polices, standard operating procedures and
standards of practice as they are implemented by either reference or full text.
BENEVOLENT SUPPORT SPECIALIST (BSS):
The Benevolent Support Specialist (BSS) support coordination and execution of Benevolent Support
Section activities and benevolent support development to cover medical and other needs of clients not
funded by Federal or other programs. The BSS shall perform tasks such as:
Identify, research, and verify veracity of wellness and benevolent support activities and
organizations suitable for use by program participants.
Develop and maintain rapport with non-Federal entities (NFE) providing support to SOF WII;
assist said NFEs with vetting of external requests that are SOF-affiliated.
Assess benevolent support request validity based on parameters established by the Wounded
Warrior Assistance Act, Joint Ethics Regulation (JER), USSOCOM Directives, and WCP Policies and
Procedures.
Assess and prioritize client needs based on limited resources.
Analyze situational variables and leverage subject matter expertise to identify appropriate non-
Federal entities to provide support within JER mandates.
Perform as liaison while skillfully interacting with, educating, and providing guidance for
benevolent concerns to all stakeholders and clients in face-to-face, telephonic, and written
venues.
Perform general office and administrative support functions.
LOCATION AND HOURS OF WORK:
The contractor shall perform services under this contract at the location identified on the attached
Technical Exhibits. Alternate work locations may be allowed if coordinated with and approved by the
Government. Government business hours are Monday – Friday, 9:00 AM – 3:00 PM. Contractors and
Government representatives shall establish 8-hour workday schedules that require Contractor
personnel to be present during core business hours. Operations may require contractor personnel to
work more than an 8-hour workday.
DESCRIPTION OF REQUIRING ORGANIZATION:
The U.S. Special Operations Command (USSOCOM) Warrior Care Program (WCP) provides non-clinical
case management and advocacy services for Special Operations Forces (SOF) wounded, ill, or injured
(WII) service members. The focus areas are in Recovery Care Coordination, Military Adaptive Sports,
Benevolence, and Career Transition. Services are extended to families, veterans, caregivers, and
significant others of SOF WII. The Warrior Care Global Support (WCGS) effort is a non-personal service,
performance-based requirement in support of USSOCOM WCP. The program will provide support
services to the USSOCOM Enterprise:
Headquarters, United States Special Operations Command (HQ USSOCOM).
Warfare Command (NAVSOC); Air Force Special Operations Command (AFSOC); Marine Corps
Forces Special Operations Command (MARSOC); and Joint Special Operations Command (JSOC).
Theater Special Operations Commands (TSOCs) include Special Operations Command Africa
(SOCAFRICA); Special Operations Command Pacific (SOCPAC); Special Operations Command
Korea (SOCKOR); Special Operations Command Europe (SOCEUR); Special Operations Command
North (SOCNORTH); Special Operations Command South (SOCSOUTH); and Special Operations
Command Central (SOCCENT).
TASK PURPOSE/SCOPE:
The purpose of this requirement is to provide services to the USSOCOM WCP by providing the full-time
personnel necessary to support the focus areas of Recovery Care Operations, Military Adaptive Sports,
Benevolence, and Career Transition as it relates to USSOCOM’s WCP. The WCGS team provides
coordination on the provisions of non-clinical healthcare, social, financial, education and/or vocational
services to clients, families, and significant others to enable them to navigate the processes associated
with obtaining and effectively utilizing those services.
The contractor shall provide all support to the USSOCOM WCP as defined in this Statement of Work
(SOW), except for those items specified as Government furnished property and services. The contractor
shall perform to the standards in this SOW and subsequent polices, standard operating procedures and
standards of practice as they are implemented by either reference or full text.
BENEVOLENT SUPPORT SPECIALIST (BSS):
The Benevolent Support Specialist (BSS) support coordination and execution of Benevolent Support
Section activities and benevolent support development to cover medical and other needs of clients not
funded by Federal or other programs. The BSS shall perform tasks such as:
Identify, research, and verify veracity of wellness and benevolent support activities and
organizations suitable for use by program participants.
Develop and maintain rapport with non-Federal entities (NFE) providing support to SOF WII;
assist said NFEs with vetting of external requests that are SOF-affiliated.
Assess benevolent support request validity based on parameters established by the Wounded
Warrior Assistance Act, Joint Ethics Regulation (JER), USSOCOM Directives, and WCP Policies and
Procedures.
Assess and prioritize client needs based on limited resources.
Analyze situational variables and leverage subject matter expertise to identify appropriate non-
Federal entities to provide support within JER mandates.
Perform as liaison while skillfully interacting with, educating, and providing guidance for
benevolent concerns to all stakeholders and clients in face-to-face, telephonic, and written
venues.
Perform general office and administrative support functions.
LOCATION AND HOURS OF WORK:
The contractor shall perform services under this contract at the location identified on the attached
Technical Exhibits. Alternate work locations may be allowed if coordinated with and approved by the
Government. Government business hours are Monday – Friday, 9:00 AM – 3:00 PM. Contractors and
Government representatives shall establish 8-hour workday schedules that require Contractor
personnel to be present during core business hours. Operations may require contractor personnel to
work more than an 8-hour workday.
