What are the responsibilities and job description for the Recovery Care Coordinator (RCC) Task Manager position at Reef Systems?
Recovery Care Coordinator (RCC) Task Manager – MacDill AFB, FL
DESCRIPTION OF REQUIRING ORGANIZATION:
The U.S. Special Operations Command (USSOCOM) Warrior Care Program (WCP) provides non-clinical
case management and advocacy services for Special Operations Forces (SOF) wounded, ill, or injured
(WII) service members. The focus areas are in Recovery Care Coordination, Military Adaptive Sports,
Benevolence, and Career Transition. Services are extended to families, veterans, caregivers, and
significant others of SOF WII. The Warrior Care Global Support (WCGS) effort is a non-personal service,
performance-based requirement in support of USSOCOM WCP. The program will provide support
services to the USSOCOM Enterprise:
Headquarters, United States Special Operations Command (HQ USSOCOM).
Warfare Command (NAVSOC); Air Force Special Operations Command (AFSOC); Marine Corps
Forces Special Operations Command (MARSOC); and Joint Special Operations Command (JSOC).
Theater Special Operations Commands (TSOCs) include Special Operations Command Africa
(SOCAFRICA); Special Operations Command Pacific (SOCPAC); Special Operations Command
Korea (SOCKOR); Special Operations Command Europe (SOCEUR); Special Operations Command
North (SOCNORTH); Special Operations Command South (SOCSOUTH); and Special Operations
Command Central (SOCCENT).
TASK PURPOSE/SCOPE:
The purpose of this requirement is to provide services to the USSOCOM WCP by providing the full-time
personnel necessary to support the focus areas of Recovery Care Operations, Military Adaptive Sports,
Benevolence, and Career Transition as it relates to USSOCOM’s WCP. The WCGS team provides
coordination on the provisions of non-clinical healthcare, social, financial, education and/or vocational
services to clients, families, and significant others to enable them to navigate the processes associated
with obtaining and effectively utilizing those services.
The contractor shall provide all support to the USSOCOM WCP as defined in this Statement of Work
(SOW), except for those items specified as Government furnished property and services. The contractor
shall perform to the standards in this SOW and subsequent polices, standard operating procedures and
standards of practice as they are implemented by either reference or full text.
TASK MANAGER (TM):
The Task Manager (TM) is identified as key personnel and is responsible for all WCGS-Service contractor
assignments. The TM will have direct contact with the USSOCOM WCP leadership at the HQ daily and
will address any concerns regarding the performance of this contract. The TM shall perform tasks such
as:
Ensure all deliverables, Section 4.0 are submitted to the COR.
Supervise and coordinate the efforts of contract support at all locations.
Inform the COR and USSOCOM WCP Deputy Director of any vacancies immediately upon
learning of the situation and take action to ensure any open position is filled by a fully qualified
person in accordance with the PRS. In addition, within 5 working days of vacancy the Contractor
shall provide a gap analysis and contingency plan for workload distribution during vacancies.
Ensure performance measures are meeting program standards and will report any deviation
immediately to the Government.
LOCATION AND HOURS OF WORK:
The contractor shall perform services under this contract at the location identified on the attached
Technical Exhibits. Alternate work locations may be allowed if coordinated with and approved by the
Government. Government business hours are Monday – Friday, 9:00 AM – 3:00 PM. Contractors and
Government representatives shall establish 8-hour workday schedules that require Contractor
personnel to be present during core business hours. Operations may require contractor personnel to
work more than an 8-hour workday.
DESCRIPTION OF REQUIRING ORGANIZATION:
The U.S. Special Operations Command (USSOCOM) Warrior Care Program (WCP) provides non-clinical
case management and advocacy services for Special Operations Forces (SOF) wounded, ill, or injured
(WII) service members. The focus areas are in Recovery Care Coordination, Military Adaptive Sports,
Benevolence, and Career Transition. Services are extended to families, veterans, caregivers, and
significant others of SOF WII. The Warrior Care Global Support (WCGS) effort is a non-personal service,
performance-based requirement in support of USSOCOM WCP. The program will provide support
services to the USSOCOM Enterprise:
Headquarters, United States Special Operations Command (HQ USSOCOM).
Warfare Command (NAVSOC); Air Force Special Operations Command (AFSOC); Marine Corps
Forces Special Operations Command (MARSOC); and Joint Special Operations Command (JSOC).
Theater Special Operations Commands (TSOCs) include Special Operations Command Africa
(SOCAFRICA); Special Operations Command Pacific (SOCPAC); Special Operations Command
Korea (SOCKOR); Special Operations Command Europe (SOCEUR); Special Operations Command
North (SOCNORTH); Special Operations Command South (SOCSOUTH); and Special Operations
Command Central (SOCCENT).
TASK PURPOSE/SCOPE:
The purpose of this requirement is to provide services to the USSOCOM WCP by providing the full-time
personnel necessary to support the focus areas of Recovery Care Operations, Military Adaptive Sports,
Benevolence, and Career Transition as it relates to USSOCOM’s WCP. The WCGS team provides
coordination on the provisions of non-clinical healthcare, social, financial, education and/or vocational
services to clients, families, and significant others to enable them to navigate the processes associated
with obtaining and effectively utilizing those services.
The contractor shall provide all support to the USSOCOM WCP as defined in this Statement of Work
(SOW), except for those items specified as Government furnished property and services. The contractor
shall perform to the standards in this SOW and subsequent polices, standard operating procedures and
standards of practice as they are implemented by either reference or full text.
TASK MANAGER (TM):
The Task Manager (TM) is identified as key personnel and is responsible for all WCGS-Service contractor
assignments. The TM will have direct contact with the USSOCOM WCP leadership at the HQ daily and
will address any concerns regarding the performance of this contract. The TM shall perform tasks such
as:
Ensure all deliverables, Section 4.0 are submitted to the COR.
Supervise and coordinate the efforts of contract support at all locations.
Inform the COR and USSOCOM WCP Deputy Director of any vacancies immediately upon
learning of the situation and take action to ensure any open position is filled by a fully qualified
person in accordance with the PRS. In addition, within 5 working days of vacancy the Contractor
shall provide a gap analysis and contingency plan for workload distribution during vacancies.
Ensure performance measures are meeting program standards and will report any deviation
immediately to the Government.
LOCATION AND HOURS OF WORK:
The contractor shall perform services under this contract at the location identified on the attached
Technical Exhibits. Alternate work locations may be allowed if coordinated with and approved by the
Government. Government business hours are Monday – Friday, 9:00 AM – 3:00 PM. Contractors and
Government representatives shall establish 8-hour workday schedules that require Contractor
personnel to be present during core business hours. Operations may require contractor personnel to
work more than an 8-hour workday.
