What are the responsibilities and job description for the Ambassador position at REEF?
About REEF
REEF’s mission is to connect the world to your block. We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences. Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.
What You’ll Do:
- Guest Interaction: Greet guests warmly and assist them with their needs, ensuring a positive and welcoming experience from start to finish.
- Tablet Software Management: Utilize our proprietary tablet software to support guests, and handle special requests. Become proficient with the software to efficiently process transactions and provide information.
- Customer Service: Address guest inquiries, resolve issues promptly, and offer solutions to ensure complete guest satisfaction.
- Physical Stamina: Stand for extended periods (up to 8 hours) while maintaining a high level of energy and attentiveness.
- Team Collaboration: Work closely with other team members to ensure smooth operations and uphold service standards.
- Problem-Solving: Identify and address potential problems or guest concerns proactively and professionally.
- Maintaining Cleanliness: Ensure your workstation and surrounding area are clean and organized.
What we want from you:
- Experience: Previous experience in a customer service or hospitality role is preferred, but not required.
- Technical Skills: Comfort with technology and the ability to quickly learn and operate proprietary tablet software.
- Communication: Excellent verbal communication skills with a friendly and approachable demeanor.
- Physical Requirements: Ability to stand for extended periods and move about the hospitality setting as needed.
- Attitude: Positive attitude, strong work ethic, and the ability to work well under pressure.
- Flexibility: Availability to work various shifts, including weekends and holidays.
- Security: Must have the ability to pass an airport background check
REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
