Service Manager

Service Manager, Omaha, Ne

Compensation: Generous Salary Plus annual Bonus 

 DUTIES

• Establish and maintain effective working relationships with customers, employees, and management to deliver cost-effective, value-added customer service. 
• Plan, assess, prioritize, and assign daily operational activities at the on-site level. 
• Delivers exceptional service by focusing on quality and customer service standards; analyzing and resolving customer service issues; identifying trends; recommending systems and improvements.
• Monitors parts and labor repair orders and warranty processes and continues to improve on those processes. 
• Develops staff by communicating job expectations, planning, monitoring, and appraising job results; coaching, counseling, and instructing employees; developing, coordinating, and administering policies, procedures, and productivity standards.
• Ability to react quickly to organization and schedule changes and to shift priorities.
• Maintains staff by recruiting, selecting, orienting, and training employees, maintaining a safe, secure, and engaged work environment, developing personal growth opportunities.
• Establishes strategic goals by gathering pertinent business, financial, service, and operational information; identifying and evaluating trends and options; choosing a course of action, defining objectives; evaluating outcomes.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, participating in professional societies.
• Fosters an environment of safety and continuous improvement. 

• Ability to communicate effectively with customers, technicians, and managers either written or verbally. Bilingual a plus.
  Fosters teamwork, handles pressure, provides specific feedback, listens to constructive input and management conflict. 
• Proven organizational and time management skills, detail-oriented knowledge of equipment, and professional demeanor. 
• Utilizes critical thinking skills, problem solving abilities, and exercises good judgment when completing tasks in an efficient, accurate, and productive manner. 
• Coordinates resources to meet deadlines in a fast-paced environment. 
• Travel when required.
• Performs other duties as requested, directed, or assigned by management. 
• Attendance and punctuality are an essential job function.

• Associates Degree or equivalent from a two-year college or technical school; or five years of related experience and/or training; or a combination of education and work experience in a dealership environment. Bachelors degree preferred but not required.
• Experience building and managing a multi-departmental teams is preferred. 
• Refrigeration background required.
• Experience in Performance Management, Project Management, Coaching Management, and Results Driven.

• Proficiency in: Microsoft Office (Excel, Power Point, Word)
  1. Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information. Analyzing data as needed.
• Use of Industry Software such as Karmak, Fusion and Domo a plus. 
• BENEFITS:

  Health, Dental, Vision, Company paid Life, STD and LTD, FSA, HSA, Tuition Reimbursement, Factory Authorized In-House Training, 401-K with match, PTO - 120 hours the first year, Holidays, annual clothing allowance, tool program and more.

  We can provide you with a career path, good pay, and solid benefits. 

  Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact Human Resources for accommodation during the application process.

  This job description does not represent a contract of employment, implied or otherwise.  The employment relationship remains “At-Will”.

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or based on disability. 

  MCT is an Equal Opportunity Employer/Veterans/Disabled

Physical Requirements:

Frequently: 34-66% of the shift and/or up to 200 x a day. Continually: 66% or more of a shift and/or > 200 x a day.

Continually: Site, speaking, vision, hand use, computers, and other diagnostic systems.