Service Technician

WE BLEED BLUE

At MCT Companies, we like to say we bleed blue.

Bleeding Blue is a dedication and commitment to our co-workers, customers, and our core values.   Our core values define who we are.  They are the underlying framework for our decisions, interactions, and relationships.

We strive for camaraderie because we are team players, a can-do attitude because we are problem solvers and doers, doing right by our word because we believe in honesty, excellence because we believe that expertise and quality is the key to success, but most importantly, fun because we cherish the life-long friendships and bonds made at MCT!   

Job Title: Mobile Service Technician

Reports To: Service Manager

Job Summary:

• Perform on-site diagnostic services, repairs, and maintenance work on refrigeration units.
• Manages, and monitors the service processes to ensure the efficiencies promote quality customer satisfaction. 
• Takes customer requests seriously, respects the customer’s property, and exceeds customer expectations. Work to accomplish departmental objectives by completing repair orders timely and accurately.   
• Practices and promotes a safety culture. 

Duties and Responsibilities:

• Verifies unit performance by diagnosing faults physically and via downloads.
• Determines unit condition by conducting inspections and diagnostic tests to identify worn and/or damaged parts. Corrects system deficiencies by removing, repairing, and adjusting faulty components.
• Maintains equipment by completing preventative maintenance schedule, installing component and parts upgrades, and controlling erosion.  This involves occasional to frequent climbing, material handling, bending, squatting, kneeling, and/or stooping, overhead reaching, work on elevated surfaces.
• Consistently maintains cost by using warranty; evaluating services and repairs.
• Participates in training and educational opportunities provided by the company: reads technical and regulation publications to increase job knowledge and demonstrates competencies.
• Completes repair orders and enters data at time of repair.  Requires use of computer and keyboarding.
• Wears Personal Protective Equipment (PPE) as required and is compliant with safety procedures.
• Prompt response for emergency service calls.

Job Requirements:

Possess a valid driver’s license, and be insurable.

Be able to pass a medical examiners test.

Utilize critical thinking skills, problem solving abilities, and exercises good judgment when completing tasks in an efficient, correct, and productive manner.

Coordinate tools, resources, and equipment to meet deadlines in a fast paced environment.

Active listening skills, oral/written comprehension, and commitment to perform quality service.

Basic computer and data entry skills for Windows based software programs e.g., Karmak Fusion software a plus. Knowledge of Microsoft Office Suite: Outlook and Word helpful.

Compliance with all personnel policies and practices.

Ability to work alone for extended periods and in teams.

May work in extreme heat or cold and inclement weather. Tasks involve constant reaching, standing bilateral grasping, fine motor manipulation and handling awkward positioning, walking, wrist and elbow movements.

Attendance and punctuality are essential job functions.  Employees must arrive to work prior to the scheduled shift start time, while not taking unscheduled and unauthorized absences as determined by company and departmental guidelines.

BENEFITS:

Health, Dental, Company paid Life, STD and LTD, FSA, HSA, Tuition Reimbursement, Factory Authorized, In-House Training, 401-K with match, PTO - 120 hours the first year, Holidays, annual clothing allowance, tool program and more.

We can provide you with a career path, good pay, and solid benefits. 

Disclaimer: The requirements and physical demands listed in this job description are representative of the knowledge, skills, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Please contact Human Resources for accommodation during the application process.

This job description does not represent a contract of employment, implied or otherwise.  The employment relationship remains “At-Will”.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or based on disability. 

MCT is an Equal Opportunity Employer/Veterans/Disabled