Case Manager

THE OPPORTUNITY

Reel Works is hiring two (2) full-time Case Managers, dedicated to the Train & Earn program, to provide case management and encourage participant engagement, retention, and program success. 

Location: This position requires candidates to be based in the New York City Metro area, with the flexibility of a hybrid office environment. The physical office is located in Brooklyn, NY. 

Reports To: Social Worker

Compensation: Full-time 40 hours per week; $60k - $65k Benefits

Estimated Start Date: March 3, 2025

Application Deadline: January 10, 2025

ABOUT THE ORGANIZATIONS

Reel Works mentors, inspires and empowers underserved NYC youth to share their stories through filmmaking, creating a springboard to successful careers in media and beyond. Using a unique, one-on-one mentoring model, Reel Works builds vital skills of literacy, leadership, and self-confidence to create productive futures for youth. The MediaMKRS program was launched by Reel Works in 2019 to address the crisis of inclusion in the media industry. MediaMKRS is a consortium of industry and education leaders that aims to diversify the media landscape and create equitable solutions by bringing together industry leaders, educators, and government officials to train and credential rising talent. To learn more visit reelworks.org and mediamkrs.org. 

The New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and provide opportunities for New Yorkers and communities to flourish. Train & Earn, one of DYCD’s federally-funded Workforce Innovation and Opportunity Act (WIOA) programs for out-of-school, out-of-work (OSOW) youth in New York City, aims to fund integrated and holistic program models that will strengthen New York City’s (City) workforce development system and help young people gain the support, educational credentials and skills. 

THE POSITION

Under the supervision of the Social Worker, the Case Manager will support the Reel Works mission and the Train & Earn program by providing comprehensive case management services to a diverse group of participants while fostering engagement, promoting self-sufficiency, and achieving positive outcomes.  We are looking for a dedicated and compassionate Case Manager with a passion for helping others overcome challenges to reach their full potential, and a strong desire to make a positive impact in the community. This role is crucial in ensuring participant retention and success. 

WHAT YOU’LL DO

• Conduct comprehensive assessments to identify participant needs, strengths, and barriers
• Develop individualized service plans and strategies in collaboration with participants, focusing on goal setting and skill development
• Connect participants with appropriate resources and referrals within the community
• Provide ongoing support, coaching, and case management services to empower participants to achieve their goals
• Monitor participant progress, document interventions, and update case records
• Participate in program evaluations and contribute to program improvement initiatives
• Maintain strong relationships with participants, fostering trust and open communication
• Foster a positive and supportive relationship with participants, promoting trust and open communication
• Utilize data-driven strategies to enhance participant engagement and program retention
• Collaborate effectively with internal and external stakeholders, including social service providers, community partners, and program staff
• Advocate for participants and promote their rights and well-being
• Ensure compliance with all organization and agency policies and procedures, including attendance at mandatory DYCD trainings and professional development throughout the year
  

QUALIFICATIONS

THE SKILLS & EXPERIENCE YOU HAVE

• A Bachelor's degree in Social Work or a related field and experience working with City systems such as public assistance, child welfare, education, and housing; or
• An Associate’s degree and experience working with City systems such as public assistance, child welfare, education, and housing; or
• At least three (3) years successful experience in providing case management/counseling and working with City systems such as public assistance, child welfare, education, and housing
• Proven experience in conducting assessments, developing case plans, and providing case management services with strong understanding of case management principles and best practices
• Proficient in Google Apps [Drive, Calendar, Sheets, Docs, Hangouts and Mail] and experience with tools such as Zoom and Salesforce
• Experience and passion for inclusion and working effectively with a diverse group of people

THE QUALITIES & ALIGNMENT YOU HAVE

• Eligible to work in the U.S.
• A valid driver's license and reliable transportation may be required
• Bilingualism (English and Spanish) is a plus
• Alignment and passion for our mission [Change the Story Tellers, Change the World!] and our core values [Growth, Trust, Empathy, Community, and Self-expression]
• Effective communication, interpersonal skills, and active listening skills, with the ability to build rapport with participants from diverse backgrounds
• Personable, approachable, and demonstrates comfort in a people-focused role and experience in a team-based work environment
• Excellent organizational skills, with the ability to manage multiple tasks effectively, prioritize workload and meet deadlines
• Growth mindset, effectively seeking diverse learning and experience and proactively implementing feedback for continued improvement
• Natural ability to lead and operate independently, with appropriate level of day-to-day guidance from management, to ensure successful program outcomes
• Strong judgment & decision-making ability for analyzing problems and developing effective, viable solutions that drive the effectiveness of the team and the organization as a whole
• Highly organized and flexible with proven experience thriving in a fast-paced environment where you juggle many responsibilities and ambiguity
• High degree of integrity, reliability and trustworthiness and can maintain a high level of professionalism

Reel Works and DYCD are equal opportunity employers committed to creating and developing an inclusive staff team. BIPOC, people with intersecting identities - LGBTQIA , women and non-binary people, people living with disabilities and others with lived experience being part of marginalized communities are strongly encouraged to apply. Auxiliary aids and services are available upon request for individuals with disabilities.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, the application for all positions at Reel Works includes the option to respond to questions regarding gender, ethnicity, disability, and veteran status (learn more here). This information will not be used as selection criteria in connection with any employment decisions, and will be used solely as permitted by state and federal law. Self-reporting of personal identifiers is voluntary. While we appreciate your cooperation as we aim to ensure we attract a diverse candidate pool, we respect your right to decide whether to share your personally identifiable information. If you'd rather not share this information, feel free to select "Decline to Answer".

Reel Works is committed to protecting and respecting your privacy. For information about when and why we collect personal information on candidates, and how we keep it secure see our privacy policy.

Salary : $60 - $65