What are the responsibilities and job description for the Regional Project Specialist position at Rees Scientific Corporati?
Job Summary
The Regional Project Specialist at Rees Scientific collaborates closely with the regional sales and service team to facilitate project activities supporting our customers. Leveraging project management tools, this role proactively manages project tasks and provides direct updates to customers. Working in tandem with the regional Rees team, the specialist ensures timely delivery of customer-required documentation.
Key Responsibilities
Include the following duties but may be assigned additional duties as needed:
- Review service area schedules and sales orders with Regional Sales Managers (RSM) via phone or email.
- Provide pertinent information to field support departments regarding changes in project requirements or materials related to service.
- Develop project plans for medium-sized projects, communicating product delivery dates and project milestones to customers.
- Coordinate and communicate with regional sales and service teams, as well as HQ department management, to address and drive improvement actions if project plans are not met.
- Proactively manage risks and issues to ensure timely project delivery meeting Rees Scientific and customer expectations.
- Record all relevant information in the appropriate internal database system.
- Ensure all necessary job-related materials, equipment, and documentation are dispatched to field staff.
- Support customer site walkthroughs and perform on-site project management duties as needed.
- Travel overnight to required territory or HQ may be required.
- Support other duties as assigned.
Qualifications
- Minimum of 5 years of experience in administrative customer service support or project management.
- High school diploma or GED required; an associate's or bachelor's degree is desired, or equivalent combination of education and experience.
- Proficient in reading and comprehending simple instructions, as well as effectively presenting information to customers, clients, and colleagues.
- Proficiency in contact management systems, spreadsheet software, and word processing software.
- Exceptional communication and reporting skills.
- Excellent time management and organization skills.
- Adaptability and ability to work in fast-paced, dynamic environments.
