What are the responsibilities and job description for the Member Services Assistant position at Reeves County Recreation Center?
Member Services Assistant
Job Location – Pecos, TX (Reeves County Recreation Center – “The Rec”)
Reports to – Member Services Director
Overview:
Our mission – “To provide the most comprehensive health, wellness, and recreational sports services to help our members and guests achieve their best potential.”
Our vision – “To pioneer a seamless integration of performance and fitness, nutrition, physical therapy, massage, child care, along with sports and recreation all under one roof.”
Position Overview:
Seeking dynamic individual for a Member Services Assistant role working with various populations and clientele at our state of the art and newly constructed Recreation Center. The Rec will pioneer and promote the integrated health model in providing a seamless integration of performance training, fitness and wellness, nutrition, rehabilitation, recovery, child care, and recreational sport activities all under one roof.
The ideal candidate will have the professional opportunity to advance to a role beyond the listed post based on the performance, management, and success of the Member Services Department and the Rec as a whole.
Responsibilities and job functions include, but are not limited to:
- Assist in all aspects of Member Services, including membership sales, renewal, recruitment, retention, records, check-ins, past due, collections, rentals, retail, and answering and routing phone calls in a positive and efficient manner.
- Enthusiastically greet and direct members, guests, and staff as they enter/exit the facility.
- Maintain a thorough knowledge of the Rec's various integrated services, programs, and staff.
- Collaborate and work in a holistic team environment that includes Performance and Fitness, Nutrition, Physical Therapy, Massage, Aquatics, Child Care, and Recreational Sports.
- Openly communicate with staff, members, and guests to ensure all goals are met.
- Help ensure the health, safety, and well-being of all members and guests in the Member Services area.
- Assist in the daily cleaning, stocking, and maintenance of the Member Services areas, including maintaining documentation and preventative maintenance of all related areas, supplies, and equipment.
- Participate in staff education covering all aspects of the Rec's methodology.
- Help conduct various client engagements, educational activities, and events.
- Act as a professional liaison of the Rec and provide a warm and welcoming environment for all members and guests.
- Follow established policies and procedures set forth by the Executive Director.
- Take on added role as needed and determined by Executive Director.
- Maintain professional credentials as required, including but not limited to, attending necessary continuing education courses.
- Cross train with other departments within the Rec’s purview.
- Some travel may be required.
Physical Requirements:
Candidates applying for this position should be comfortable in various environmental conditions and be able to lift at least 50 pounds unassisted repeatedly throughout the workday. The physical requirements of this job require frequent standing, walking, demonstrating, and assisting as needed.
Qualifications:
Required:
- High School Diploma or GED.
- Certified First Aid & CPR w/ AED by American Red Cross (will certify in-house).
- Demonstrate energy and passion for helping others achieve their personal goals.
- Strong customer service skills where servicing the “client” is top priority.
- Excellent computer skills including MS Office or related products.
Preferred:
- Bachelor's degree in a related field from an accredited university.
- Background and experience working in a recreation, gym, or related setting.
- Bilingual (English/Spanish)
Classification:
- This is a full-time non-exempt (FTNE) position.
Pay:
- Starting pay at $15 per hour.
Added Benefits and Incentives:
- All County benefits, including:
- Medical
- Dental
- Vision
- Retirement
- Life insurance
- Paid time off
- Paid vacation
- Added compensation & financial incentives based on yearly performance and revenue.
- Generous allowance and discounts on top quality athletic clothing, nutritional supplements, child care, and our integrated services.
- Generous allowance for continued education reimbursement.
- Generous allowance for moving expenses & reimbursement.
- Opportunity for professional development, advancement, and growth.
- On-site training & education benefits.
- Complimentary membership to the Rec Center.
- County discount on housing.
Benefit and Incentive Conditions:
- Waiting period may apply.
- Only full-time employees are eligible.
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Split shift
Work Location: In person
Salary : $15
