What are the responsibilities and job description for the Mainframe Operator position at Refactor Talent?
Job Details
We re seeking to connect a Mainframe Operator with a leading company in the IT industry on a full-time hourly basis. The role is onsite and located in Pontiac, MI. As a Level 1 Incident Manager, you will have the opportunity to join a passionate, motivated team and leverage your expertise in incident management and IT technology.
Key Responsibilities:
- Function as a Level 1 Incident Manager for critical incidents/events relating to various IT technology.
- Quickly create, escalate, triage, and track customer technology-related incidents.
- Collaborate closely with IT staff, customers, and vendors to ensure effective communication and resolution of incidents.
- Utilize graphical monitoring systems to track availability and status of infrastructure connectivity, assets, and services.
- Monitor mainframe control consoles, periodically checking system performance.
- Assist with the review/validation of mainframe job control language (JCL) as needed.
Qualifications:
- Minimum of 3 years of experience with Microsoft Teams and incident management.
- Proficient in utilizing graphical monitoring systems and mainframe control consoles.
- Excellent communication skills necessary to collaborate with IT staff, customers, and vendors.
Expected Pay and Benefits:
- Medical, Dental, and Vision insurance
- 401(k) program
- Anticipated salary range: [insert range]
If this role is an ideal fit for you, we want to hear from you. Refactor Talent is committed to connecting top talent with incredible opportunities. We would like to help you succeed as you navigate your career search. Apply now so that we can take these next steps together.
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