What are the responsibilities and job description for the IT Support Technician position at Referentia Systems Incorporated?
Are you looking to gain hands-on IT experience with modern IT infrastructure and cloud platforms, while working in a customer-focused environment? We are seeking a Part-Time IT Support Technician to assist with our internal IT operations. This is an excellent opportunity for current students or individuals with some IT experience, who are eager to develop their skills, grow professionally, and gain exposure to cybersecurity. If you are seeking a collaborative and supportive work environment, and wish to contribute to a dynamic and distributed team, this is a great entry-level opportunity and stepping stone. The ideal candidate will be user and customer-focused, require minimal direction (by taking good notes and documentation), proactive, reliable, good communicator (verbal, written, etc.) and a strong team player. If you're interested in gaining real-world IT experience and growing your technical skills, we’d love to hear from you!
Duties & Responsibilities
• Provide day-to-day IT support for internal staff, ensuring smooth operations.
• Configure, deploy, and maintain workstations and other IT equipment.
• Manage user onboarding and account setup.
• Assist with internal infrastructure maintenance and backup management.
• Troubleshoot hardware, software, and network issues.
• Support the deployment and management of platforms such as Google Workspace,
Microsoft 365, and AWS.
• Collaborate with the IT team on new software and platform migrations.
• Maintain a strong customer service approach while assisting users with technical issues.
• Opportunity to gain experience in cybersecurity and assist with security initiatives.
• Other duties as assigned.
Requirements
• Some IT experience (formal or informal); students pursuing an IT-related field
• Ability to work on-site in Honolulu, Hawaii.
• Basic knowledge of Windows and macOS workstations.
• Understanding of networking fundamentals and IT troubleshooting.
• Strong communication and teamwork skills with a customer-service mindset.
• Willingness to learn and take on new challenges in a fast-paced environment.
• Experience with Google Workspace, Microsoft 365, or AWS. Preferred
• Familiarity with IT security principles and cybersecurity best practices. Preferred
.
Benefits
We are proud to be an Equal Employment Opportunity Employer.
Job Type: Part-time
