Technical Account Manager (Eastern Region / Time Zone)

Please note : Must reside in US Eastern Region (EST time zone). Requires strong knowledge of at least two of the following areas : data protection, backup, storage, and virtualization.

LET'S DISRUPT THE MODERN WORLD OF DATA MANAGEMENT & SECURITY TOGETHER :

Do you love challenges? If yes, this may be the opportunity for you!

Cohesity is a values-led company, we are seeking outstanding individuals who enjoy challenges and are collaborative and curious, dare to experiment, and are passionate about the success of our customers.

English fluency required (effective English business language communication and skills needed for typical business communication such as presentations, negotiations, meetings, technical customer conversations, socializing, correspondence, and report writing).

HOW YOU'LL SPEND YOUR TIME HERE :

The Cohesity Technical Account Manager (TAM) Service helps ensure enterprise customers get the highest possible value from their Cohesity investment. The Cohesity TAM leads all aspects of the post-sales customer experience including technical issues and customer adoption to grow accounts.

• Engages after the sale is complete and manages the post-sales engagement to drive onboarding and adoption of Cohesity products, ensure license renewal, and influence expansion opportunities.
• Understand the customer environment and how they use the products to drive product improvements
• Works with the Support and Engineering teams to drive the resolution of technical issues through proactive case reduction and prevention of escalation
• Is the single owner of the post-sales customer experience and ensures the success of the customer.
• Partner closely with account teams to convert customers into a reference, grow the account, and ensure customer success
• Requires working outside core hours i.e. - the ability to work evenings or weekends during customer escalations.

Skills :

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING :

TAM does not :

Disclosure Pursuant to Applicable State Equal Pay Transparency Laws - This position has a starting pay range as listed below. Actual salary depends upon many factors, including a candidate's skills, qualifications and experience, location, and salary expectations, and therefore a starting salary at the low end, high end, or even above the stated range may be offered. This position may also be eligible for bonus compensation, commission (if in a sales function), and / or equity grants. Additionally, full-time employees are eligible to participate in our comprehensive benefits framework, including health and wellness benefits, vacation, paid holidays and refresh days, 401(k) retirement plan, life and disability insurance coverages, and other benefits the Company may offer from time to time.

US Pay Range

125,000-$155,000 USD

Salary : $125,000 - $155,000