What are the responsibilities and job description for the Senior Field Service Engineer position at RefleXion Medical, Inc.?
Who We Are
RefleXion elevates radiopharmaceuticals from drugs that help identify cancer to guides that actively direct external beam radiotherapy by leveraging tumor biology. Designated an FDA Breakthrough Device for lung tumors, RefleXion‘s SCINTIX biology-guided radiotherapy aims to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. FDA-cleared SCINTIX therapy automates targeting and motion management for use in FDG-guided treatment of lung and bone tumors that arise from primary lung and bone cancers or are metastases from other primary cancers. In strategic collaborations with industry-leading radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for treating late-stage cancers.
Find out more about RefleXion and SCINTIX therapy at reflexion.com .
Stay up to date with RefleXion by following our channels here :
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About This Role
The Senior Field Service Engineer is customer-focused and able to perform all mechanical, electrical, and electronic repairs on medical linear accelerators integrated with fan beam CT and PET in a timely fashion while meeting all administrative requirements. This position warrants the highest level of professional representation between the customer and the Company in all aspects of customer relations.
What You Will Be Doing
- Ensure customer satisfaction through implementation of effective and efficient service activities.
- Install, maintain, repair, upgrade, and test equipment in a clinical environment, within time requirements established by service management and / or customer.
- Provide planned maintenance in accordance with published procedures.
- Maintain performance and service records on the equipment.
- Troubleshoot and repair equipment with minimal, and / or remote, support.
- Timely and professionally handle field service calls and issues, triage with headquarters as appropriate.
- Communicate with the customer and account executive to ensure satisfaction and implement any necessary corrective actions.
- Timely and accurate submission of service reports, timesheets, expense reports, film badges and other paperwork as assigned.
- Economic use of replacement parts and managing the returns process.
- Responsible for managing stock and maintaining tools so they are compliant and in good order.
- Provide feedback to Engineering for service-related product improvements.
- Other duties as assigned.
Where You Will Do This Job
What We Need
Ways to Stand Out
What You Will Love About Working with Us!
The pay range for this role is $31.00 - $60.00 an hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and / or other applicable variable compensation.
Values and Diversity
RefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability / medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
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Salary : $31 - $60
