What are the responsibilities and job description for the Director of Installation and Service position at Refloor?
Looking for a challenging and dynamic role in the home improvement industry? We have an exciting opportunity for an experienced Director of Installation and Service to join our team!
As the Director of Installation and Service, you will play a crucial role in overseeing and optimizing our operations to ensure that we deliver high-quality products and services to our customers. If you have a passion for driving operational excellence, improving processes, and maximizing efficiency, we want to hear from you! Join us at America's #1 Fastest Growing Flooring Company and be a part of a growing organization that values innovation, teamwork, and commitment to customer satisfaction.
As Director of Installation and Service, you will report to the Director of Operations. You will oversee the production of all installation and service projects in addition to customer satisfaction and installer relationships. You will lead our team of Project, Installation, and Service Managers. You will provide training and educational opportunities to the team to continuously work toward professionally developing and promoting team members. Additionally, the Director of Installation and Service, through the team, will addresses service issues, promote timely resolutions, and uphold the company's commitment to five-star customer satisfaction. You will focus on the department's key performance indicators and daily reports to ensure the department is on track.
Requirements
Required Qualifications:
Why You Will LOVE Working at Refloor:
As the Director of Installation and Service, you will play a crucial role in overseeing and optimizing our operations to ensure that we deliver high-quality products and services to our customers. If you have a passion for driving operational excellence, improving processes, and maximizing efficiency, we want to hear from you! Join us at America's #1 Fastest Growing Flooring Company and be a part of a growing organization that values innovation, teamwork, and commitment to customer satisfaction.
As Director of Installation and Service, you will report to the Director of Operations. You will oversee the production of all installation and service projects in addition to customer satisfaction and installer relationships. You will lead our team of Project, Installation, and Service Managers. You will provide training and educational opportunities to the team to continuously work toward professionally developing and promoting team members. Additionally, the Director of Installation and Service, through the team, will addresses service issues, promote timely resolutions, and uphold the company's commitment to five-star customer satisfaction. You will focus on the department's key performance indicators and daily reports to ensure the department is on track.
Requirements
Required Qualifications:
- 5-10 years' experience in team management
- Demonstrated performance in a project management position
- Proven track record in managing cross-functional teams
- Experience in process optimization and workflow management
- 5 years project management experience
- Experience managing home improvement teams
- Proficiency with CRM software and tools
- Bachelor's degree in Business Administration or Operations Management, or related field
- Six Sigma or Lean Management certification
- Project Management Professional (PMP) certification
Why You Will LOVE Working at Refloor:
- Fun & friendly atmosphere with a casual dress code
- Open-concept office, in a great location, with tons of natural light
- Benefits include medical, paid vacation days & more!
- We love new ideas and want to hear yours. Always!
