What are the responsibilities and job description for the Patient Care Coordinator position at Refresh Mental Health?
We don't just have a mission statement…we have a mission.
At Family Counseling Associates, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.
Family Counseling Associates realizes that our exceptional staff strengthens our practice. We're looking for a Patient Care Coordinator to support the providers and help with office management. We are looking for someone friendly, who builds excellent rapport with clients, who is organized, and has experience in a medical/counseling setting. This is a Full-Time, In-Person position at one of our Danvers, Andover, or Newburyport, MA locations.
Schedule: Monday – Friday, 8:30 am – 5:30 pm
Compensation: The pay range for this position is $21.00 - $24.00 per hour. Pay is based on several factors, including but not limited to education and work experience.
Requirements:
Family Counseling Associates is a group of Psychologists / Psychotherapists / Medical Professionals located in Andover, MA; Braintree, MA; Burlington, MA; Danvers, MA; Exeter, NH; and Bedford, NH. We provide psychotherapy, psychological testing, and psychopharmacology services for children, adults, and families. Our professional and innovative office culture supports our counselors in building a thriving and profitable caseload. We support the clinician's work/life balance.
Family Counseling Associates is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.
Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Family Counseling Associates, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.
Family Counseling Associates realizes that our exceptional staff strengthens our practice. We're looking for a Patient Care Coordinator to support the providers and help with office management. We are looking for someone friendly, who builds excellent rapport with clients, who is organized, and has experience in a medical/counseling setting. This is a Full-Time, In-Person position at one of our Danvers, Andover, or Newburyport, MA locations.
Schedule: Monday – Friday, 8:30 am – 5:30 pm
Compensation: The pay range for this position is $21.00 - $24.00 per hour. Pay is based on several factors, including but not limited to education and work experience.
Requirements:
- High School Diploma or higher, an associate degree as a medical assistant is a plus but not required
- Experience in a mental health, medical, or healthcare office setting
- Knowledge of professional administrative procedures
- Medical Office and Counseling Office Experience
- Strong computer and technology skills required
- Electronic Health Record (EHR) experience preferred
- Abimultitaskultitask in a fast-paced environment
- Experience in reception and phone customer service
- Strong computer and technology skills are required; experience with EHR is a plus
- Experience with insurance billing and understanding of benefits
- Strong interpersonal and customer service skills
- Abimultitaskultitask in a fast-paced environment
- Scheduling and rescheduling appointments
- Collecting payments and past-due bills
- Provide customer service for client inquiries
- Medical Records Requests as needed
- Insurance and eligibility checks
- Print receipts, ledgers, and mail/email to clients as needed
- Client chart maintenance to ensure information is accurate and up to date
- Informs clients of financial responsibility
- Resolves front-line billing issues for clients
- Assist providers in managing all relevant office forms
- Set up and manage clients on EHR
- Live and daily reception
- Scanning and uploading documents
- Scanning and uploading EOBs; depositing checks
- Customer service, answering client calls and emails
- Assure that daily operations run smoothly
- Maintenance of the office, which includes basic cleaning and organization
- Other tasks assigned by the Executive Director or Operations Manager
- Benefits: Health, Dental, and Vision
- 401k with employer contribution
- Paid Time Off (PTO)
- Employee Assistance Program (EAP)
Family Counseling Associates is a group of Psychologists / Psychotherapists / Medical Professionals located in Andover, MA; Braintree, MA; Burlington, MA; Danvers, MA; Exeter, NH; and Bedford, NH. We provide psychotherapy, psychological testing, and psychopharmacology services for children, adults, and families. Our professional and innovative office culture supports our counselors in building a thriving and profitable caseload. We support the clinician's work/life balance.
Family Counseling Associates is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership offers additional resources and operational support while maintaining our local identity and leadership.
Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Salary : $21 - $24
