Patient Care Coordinator

We don’t just have a mission statement…we have a mission.

At Red Oak Counseling, Ltd. our commitment to optimal mental health and steadfast support isn’t just for our clients, it extends to every member of our team.

Red Oak Counseling, Ltd. is a rapidly growing Mental Health and Addiction clinic with multiple locations. We are a premier outpatient mental health facility dedicated to improving the lives of our clients. We are looking for a Full-time, In-Person, Patient Care Coordinator in our Elm Grove, WI location. This position will provide administrative and office support for clinical therapists and the office/billing manager. This position includes the handling of confidential information, and HIPAA compliance is a must.

Schedule: Monday - Friday, 8:00 am - 5:00 pm

Must be available two (2) evenings per week (NON-NEGOTIABLE)

Compensation: The pay range for this position is $16.00 - $18.00 per hour. Pay is based on several factors, including but not limited to education, and work experience.

Required qualifications:

• Must be available two (2) evenings per week (NON-NEGOTIABLE)
• 1 year Healthcare experience
• Proficiency with computer hardware and software including Microsoft Office (Word, Excel, PowerPoint, Publisher, and Outlook)
• Ability to work in high-pressure situations
  
  

Responsibilities:

• Answering phones, scheduling appointments, greeting patients and clinicians
• Overseeing the workflows of other reception administrators in regional offices
• Collecting payments from patients or clinicians
• Management of checks and cash payments
• Management and posting of electronic remittance advice and electronic funds transfers
• Management and resolution of insurance carrier claims denials
• Electronic document management
• 1:1 Customer interactions regarding business matters
• Other duties may be assigned
  
  

Background & Critical Skills:

• Ability to work independently as well as within a team environment
• Management/organizational skills
• Professional attitude and appearance
• Effective verbal and written communication skills
• Knowledge of customer service principles and practices
• Multi-tasking, prioritizing and self-starter
• Excellent written and verbal communication skills
• Office Administration experience
• Familiarity with Microsoft Office
• Ability to work under pressure
  
  

Advantages:

• Healthcare, Dental, and Vision insurance
• 401K with employer match
• Paid time off (PTO)
• An exciting career with a growing company!
  
  

About Red Oak Counseling

Red Oak is a proud member of the Refresh Mental Health network. Refresh provides outstanding operational support, infrastructure, and resources to allow clinicians to focus on what they do best — providing exemplary care to clients. This partnership allows us to offer additional resources and operational support while maintaining our local identity and leadership.

Refresh Mental Health is an Equal Opportunity Employer that values a diverse workplace. We are committed to building a team that is inclusive of all people, including those of LGBTQIA communities, members of all ethnic groups, people with disabilities and medical conditions, foreign-born residents, and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Refresh is also committed to compliance with all fair employment practices regarding citizenship and immigration status.