What are the responsibilities and job description for the IT/ Systems Associate (Hybrid) position at Refreshed Tech?
IT Associate
Refreshed Tech | Angola, IN | Hybrid
The Opportunity
We seek a skilled IT Associate to support our warehouse operations and ERP system, focusing on hands-on IT support to keep our systems running smoothly. This role involves troubleshooting and maintaining hardware within the warehouse, as well as providing technical assistance for our ERP system, ensuring data accuracy, efficiency, and system uptime for seamless warehouse operations.
Key Responsibilities
Technical Support & Troubleshooting (Warehouse Systems)
- Provide on-site support for warehouse IT systems, including computers, scanners, printers, and networking devices.
- Quickly diagnose and resolve hardware and software issues to minimize operational disruptions.
- Work closely with other IT teams to escalate and troubleshoot complex issues affecting warehouse operations.
ERP System Support
- Provide hands-on support for the warehouse ERP system, assisting staff with navigation, data entry, and troubleshooting system errors.
- Collaborate with the ERP team to identify and fix issues affecting warehouse data flow, inventory tracking, and order processing.
Inventory & Asset Management
- Maintain an accurate inventory of IT assets within the warehouse and ERP, performing regular audits to ensure all equipment is functional and properly accounted for.
- Work with IT procurement to track, order, and deploy new hardware as needed, especially for ERP-connected devices.
System Maintenance & Upgrades
- Perform regular maintenance and updates on warehouse IT infrastructure and ERP-connected devices.
- Coordinate with the ERP team during system updates to minimize downtime and ensure continuity of warehouse operations.
User Training & Support
- Provide training and support to warehouse staff on using IT equipment and the ERP system efficiently.
- Develop and distribute user-friendly documentation to assist warehouse staff with common ERP and IT tasks, promoting best practices and reducing support requests.
Data Management & Reporting
- Monitor and report system performance data, ERP usage, downtime, and resolution rates for support tickets.
- Track and analyze recurring IT and ERP issues, working with the ERP team to implement solutions that enhance system reliability and user experience.
WHO WE’RE LOOKING FOR?
Education: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
Experience: 1-3 years of IT support experience, preferably with hands-on experience in a warehouse or ERP support role.
Technical Skills:
Proficient with Windows and/or Linux operating systems.
Experience with ERP systems, especially those used in warehouse or logistics settings.
Familiarity with network setup and troubleshooting (Wi-Fi, Ethernet).
Knowledge of common warehouse equipment such as barcode scanners, label printers, handheld devices, and other ERP-connected hardware.
Soft Skills:
Strong communication skills, able to explain technical concepts to non-technical users.
Effective time management and prioritization skills.
Customer-oriented problem-solving mindset with attention to detail.
Working Conditions:
This role requires frequent on-site presence within the warehouse and may involve lifting and moving IT equipment.
Occasional after-hours or weekend work may be needed for ERP updates, system upgrades, or critical repairs.
WHAT WE OFFER (*available after a 90-day probationary period)
- Competitive wages (Range of $22 - $25)
- Full-Time Schedule
- Weekly Pay Schedule
- Holiday Pay
- Paid Time Off*
- Health Insurance*
- Dental Insurance*
- Vision Insurance*
- Life (A&D) Insurance*
- Supplemental Insurance*
- 401(k) Safe Harbor
- 401(k) Matching
About Refreshed Tech
Founded in 2022, Refreshed Tech is revolutionizing the tech industry by reducing electronic waste and creating innovative solutions. We’re passionate about environmental responsibility and fostering professional growth, making us a unique place to advance your career while making a positive impact.
Report to Chief Operating Officer
Apply Today! Refreshed Tech is an Equal Opportunity Employer. Candidate must pass a background check.
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $22 - $25