District Manager, QSR

Job Title :

District Manager (QSR)

Reports To : Director of Food

Service

FLSA

Status : Salary

Exempt

Type of Position : Full Time                                          Effective Date : 6 / 23 / 2023

Summary : The QSR

District Manager is a pivotal leadership role entrusted with full operational

and financial responsibility for the Quick Service Restaurant (QSR) programs

within the designated district. With the authority to drive operational

excellence, financial success, and customer satisfaction, this role plays a

critical part in ensuring the consistent execution of QSR programs. Reporting

to the Director of Proprietary Foods & QSR, the QSR District Manager leads

and supports a team of QSR Managers, conducts Zenput quality visits, and

delivers monthly district performance recaps.

Essential Job Duties and Responsibilities :

Human

Resources

Responsible for recruiting and hiring management-level personnel

and ensures QSR’s are adequately staffed.

Financial

Take full ownership of

financial performance for QSR programs within the district.

Monitor sales,

revenue, expenses, and profitability, implementing strategies to achieve

financial goals.

Purchase vs sales,

Waste as % sales, Food Cost, Labor as % of Sales, Cash Control (Comps, voids,

cancels, employee discounts, cash handling, safe audits, invoice

reconciliation, inventory management)

authorized decision

making of values (equipment, product, marketing material) of up to $1,000

without approval.

Required

Knowledge, Skills, and Abilities :

Operational

Excellence : Oversee day-to-day

operations of QSR locations within the district, ensuring adherence to

operational standards and QSR brand identity.

Drive consistent

high-quality standards in food preparation, presentation, cleanliness, and

customer service.

Team Leadership and

Development :

Lead and mentor a team

of QSR Managers, fostering a culture of teamwork and continuous improvement.

Responsible for Hiring

management-level personnel and ensures QSRs are adequately staffed.

Provide guidance,

support, and professional development opportunities for QSR Managers.

• Ensure brand and Food

safety training compliance

maintain a bench – 1 per concept

Weekly Calls with QSR

Managers : Conduct weekly calls

with QSR Managers to discuss updates, challenges, and strategic direction.

Provide guidance,

insights, and actionable feedback to enhance operational performance.

Call to include but limited to : Purchase vs sales, Waste

as % sales, Food Cost, Labor as % of Sales, Cash Control Comps, voids, cancels,

employee discounts, cash handling, safe audits, invoice reconciliation,

inventory management, Sales strategy, Promotional updates, food safety

compliance, eco sure.

Staffing levels

Zenput Quality Visits :

Conduct a minimum of 2

Zenput quality visits to each QSR locations that is meeting expectations

mandatory weekly

visits for underperforming sites with documentation

Evaluate execution,

compliance, and provide constructive feedback to improve operations.

At least 1 action item

from each visit to be followed up on return visit

Customer Satisfaction :

Maintain a

customer-centric approach, ensuring QSR offerings exceed customer expectations

and deliver exceptional experiences.

Address customer

feedback and concerns proactively.

Operational

Efficiency : Implement best

practices to streamline operations, minimize waste, and maximize productivity.

Optimize staffing,

scheduling, and resource allocation for optimal efficiency.

Quality Control and

Standards : Enforce consistent

adherence to quality standards, food safety protocols, and health regulations.

Collaborate with the

food safety program manager to ensure compliance.

Inventory Management :

Manage inventory

levels and ordering processes to prevent shortages and minimize excess stock.

Weekly Invoice

Reconciliation

Reconcile district

cost counts per policy

Performance Analysis

and Reporting : Analyze store

performance data, including sales, costs, and customer feedback, cash controls

and staffing.

Monthly District

Performance Recap : Provide a

comprehensive monthly recap of district performance, highlighting achievements,

challenges, and opportunities.

Share actionable

insights to inform strategic decision-making.

Prepare monthly

presentation for the QSR Regional Director on current state of business (PnL

Review)

Marketing

Collaboration : Collaborate with

marketing teams to execute promotions and marketing initiatives effectively.

Ensure marketing

campaigns align with QSR brand identity and goals.

Staff Training and

Development :

Oversee training

programs for staff, ensuring comprehensive understanding of menu items, food

safety, and operational procedures.

Provide ongoing

coaching and support to enhance performance.

Assist store managers

with Community Recruitment.

Compliance and

Regulations : Ensure all QSR

locations within the district comply with industry regulations, health and

safety standards, and company policies.

Maintain required

permits and licenses.

New Store Openings : Contribute to the

successful opening of new QSR locations within the district.

Collaborate with the

QSR Regional Director to ensure seamless operations from inception.

Crisis Management : Address operational

challenges promptly, collaborating with cross-functional teams to resolve

issues effectively.

Implement crisis

management strategies when required.

The QSR District Manager role encompasses comprehensive

operational leadership, financial management, and team development to ensure

QSR programs' success within the designated district. By conducting quality

visits, providing regular feedback, and delivering performance recaps, the QSR

District Manager plays a pivotal role in driving consistent and exceptional QSR

offerings across the district.

Education

and Experience : Food

service experience greater than two years with proven success in food service

operations

Knowledge

of operations with restaurants QSR foodservice, convenience, or grocery retail

food programs

Experience

with food Safety, menu labeling and FDS guidelines

Understanding

of PDI, Power BI, and cost accounting methods

Proficient

with MS suits

Bachelor

degree in business in related field preferred

Role is field based in the greater

Austin or San Antonio, TX areas.

Bi-Lingual preferred.

Supervisory Responsibilities :

Ensures new team members complete orientation and training (per

both Refuel and QSR brand onboarding requirements) and have necessary

certifications up to date (Food Handlers and Serve Safe).

Conducts formal performance reviews with QSR Managers on an annual

basis, provides regular, ongoing feedback.

Working

environment and physical requirements :

Must be able to lift up to 25 pounds at times.

Travel :   Must be able to travel up to 80%.

At-Will Employment :   This

position is at-will, which means that either the employee or the Company may

terminate employment at any time, with or without advance notice, and with or

without cause.

EEO Statement : Refuel is an equal opportunity

employment employer to all applicants and team members.  Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related

medical conditions), national

origin, ancestry, age, physical or mental disability, medical condition including

genetic characteristics, or any information  based on genetic background, family-care status, veteran

status, marital status,

sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be  stereotypically associated with the person’s assigned

sex at birth, or any   other consideration made unlawful by

federal, state, or local laws.

The job duties, responsibilities,

requirements, and aspects stated in this job description are not meant to be

exhaustive.  Additional job duties not

listed here may be required.  Further,

the Company may change or add the job duties, responsibilities, requirements,

and aspects listed here at any time in its sole and final discretion.

WSSNC

At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.