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Regional Loss Prevention Manager

Refuel Corporate
NC Full Time
POSTED ON 2/8/2025
AVAILABLE BEFORE 4/29/2025

Job Title : Regional Loss Prevention Manager

Reports To : Sr. Manager, Loss Prevention & Business Continuity

Job Overview :

The Regional Loss Prevention Manager (RLPM) is a strategic leader responsible for implementing and overseeing loss prevention, safety, and inventory management programs within their assigned region. The RLPM serves as a critical link between the corporate Loss Prevention (LP) team and field / store operations, ensuring that all loss prevention, safety, and inventory protocols align with company objectives. This role involves training, auditing, investigating, and fostering cross-functional collaboration to minimize risk, improve safety outcomes, and protect company assets.

Key Responsibilities :

General Leadership

  • Collaborate with Regional, District, and Store Managers to enhance regional performance related to Loss Prevention, Safety, and Inventory.
  • Conduct routine visits to stores, providing direct support and training to ensure adherence to LP and safety protocols.
  • Utilize tools like the LP Dashboard, P&L statements, and Expense Reporting to review compliance with LP, Safety, and Inventory goals.
  • Lead and participate in quarterly audits focused on Loss Prevention, Safety, and Inventory compliance.
  • Act as a subject matter expert and advocate for LP strategies, promoting a culture of accountability and security across the region.

Loss Prevention

  • Partner with Operations and Food Teams to meet budget targets for cash and lottery loss, ensuring adherence to cash handling policies.
  • Conduct investigations and interviews related to internal and external theft using resources like CCTV, Exception-Based Reporting (EBR), and whistleblower tips.
  • Prepare detailed case files for internal use and potential legal proceedings, collaborating with law enforcement when necessary.
  • Build and maintain strong relationships with local, state, and federal law enforcement agencies.
  • Deliver training on robbery, burglary, and workplace violence prevention and response.
  • Serve as an on-call leader for critical incidents, including robberies, burglaries, fires, and workplace violence events, providing immediate response and post-incident support.
  • Safety Management

  • Lead initiatives to reduce accident rates for General Liability (GL) and Workers' Compensation (WC) incidents in the assigned region.
  • Collaborate with Risk Management and store teams to ensure appropriate responses to safety incidents, including follow-ups and root cause analyses.
  • Promote a culture of safety through training, inspections, and employee engagement programs.
  • Inventory Audit & Shrink Management

  • Support Operations and Food Teams in achieving inventory shrink and total loss reduction targets.
  • Participate in inventory audits, with a focus on high-shrink locations, and assist in resolving discrepancies.
  • Perform department-level counts following incidents of significant loss.
  • Work with store teams to develop and implement action plans to address inventory discrepancies, theft, and other loss drivers.
  • Analyze inventory trends, providing actionable insights to drive improvement.
  • Qualifications and Experience :

  • Education :
  • o Bachelor’s degree in Loss Prevention, Criminal Justice, Business Management, or a related field (preferred).

  • Experience :
  • o Minimum of 5 years in multi-unit Loss Prevention / Asset Protection roles, ideally in retail or convenience store environments.

    o Experience conducting investigations and interviews (Wicklander-Zulawski or Certified Forensic Interviewer (CFI) certification preferred).

    o Familiarity with federal, state, and local regulations related to criminal cases and loss prevention procedures.

    o Proficiency in analyzing financial data, including Profit & Loss statements, and providing strategic recommendations.

  • Skills :
  • o Exceptional verbal and written communication skills, with the ability to present to diverse audiences.

    o Strong analytical and problem-solving abilities, with attention to detail and accuracy.

    o Ability to manage multiple priorities in a dynamic, fast-paced environment.

    o Proficient in using investigative tools, LP software, and Microsoft Office Suite.

  • Other Requirements :
  • o Demonstrated ability to build cross-functional relationships and foster a culture of accountability.

    o Willingness to travel up to 75% within the geographic region, including overnight stays as required.

    o Valid driver’s license, acceptable driving record, and reliable transportation.

    Preferred Skills & Attributes :

  • Experience leading safety initiatives and understanding OSHA regulations.
  • Knowledge of advanced investigative techniques, including data forensics and digital evidence collection.
  • Proven success in driving cultural change and building engagement around loss prevention initiatives.
  • WSSCORP

    At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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