What are the responsibilities and job description for the QSR Manager (Church's Chicken) position at Refuel Market?
QSR Manager
Position Description
Refuel Operating Company
Job Title: QSR (Quick Service Restaurant) Manager
Reports To: Store Manager
Job Overview: As a QSR Manager, you will be a valuable member of the team. You will support the restaurant to drive the success of the business. The QSR Manager takes ownership and responsibility for solving problems; seeks help from others when appropriate; and is willing to provide help and guidance to others.
What we ask:
- Ensure our customers have a great guest experience, by ensuring our products are hot, fresh and delicious.
- Supervise and train employees in the restaurant.
- During your shift you will maintain the restaurant to company standards by making sure the grounds, equipment, and the overall facility are well maintained.
- Ensure that employees are clean and neat in appearance.
- Personally demonstrate that customer needs are the highest priority.
- Ensure food safety, quality and accuracy of orders.
- Resolves customer complaints quickly while maintaining positive customer relations.
Responsibilities and Duties:
- Ensures cleanliness of the property (restrooms, floors, coolers, kitchen, front counter, back-office, dining area, fountain area, sidewalk entrance etc.)
- Conducts oneself as a role model within established store decorum guidelines as defined in training
- Observes food quality, service, cleanliness, food presentation levels throughout day and provide coaching, direction, assistance as needed
- Ensure all employees are upholding strict food safety standards
- Navigate customer complaints with grace and escalate complaints as necessary to the District Manager if unresolved
- Perishable products are to be properly rotated and stored to maintain freshness, avoid cross contamination, and minimize spoilage
- Train each new employee in the existence and proper use of the Open Door Policy
- Submits maintenance requests in Mpulse in a timely manner
- Coaches and develops Sales Associates & Assistant Manager
- Conducts performance reviews on a regular basis and recommends merit increases for subordinate employees when applicable
- Conducts job-specific performance interviews with employees as needed to improve job performance within guidelines defined in training
- Attends Manager trainings as required by the Company
- Assists with recruiting efforts (guides interested persons on how to complete the application process, conducts interviews), and tracks active applicant progress and ensure new hires complete onboarding
- Staffs store with the required number of employees to operate at budgeted hours without overtime or over budget exceptions
- Responsible for controlling inventory to attain and maintain inventory shortage performance (at less than 1.0% short to merchandise sales) monthly
- Compiles, inputs, reconciles, and balances each component of the daily close out paperwork and complete end-of-the-day accounting by 8:00am
- Conduct a minimum of one cash audit weekly
- Strictly follow and enforce the Vendor Check In policy and personally count all merchandise received into the store
- Ensures up-to-date menus and promotional marketing are executed in a timely manner
- Monitors and proactively minimizes perishable food waste
At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.
Benefits:
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
Job Type: fulltime
Schedule:
- 10 hour shift
- Weekend availability
- Monday to Friday
Education: No education required
Work location: On-site
