What are the responsibilities and job description for the Service Support Analyst position at Refulgent Technologies Inc.?
Job Details
Job: Service Support Analyst
Location: Raleigh, NC (Onsite)
Job Specific Responsibilities:
- Assist with managing division computers and related equipment and software, including deployment and return of desktops, laptops, printers, and all peripherals.
- Provide telephone system support for DHB staff including deploying phones to offices and conference rooms, submitting tickets for phone setup for new and existing staff, and trouble-shooting phone issues for DHB staff. State cell phone deployment and management is an important part of this position.
- Assist DHB Users with their IT requests using the ServiceNow ticketing system. Monitor requests and document the resolutions in the ticketing system.
- Help track DHB IT Inventory with our WASP Inventory Tracking System and follow established processes.
Knowledge,Skills, and Abilities Required:
- To receive credit for all your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified applicants must document on the application that they possess all the following:
Excellent verbal and written communication skills
- Ability to establish and maintain effective working relationships with coworkers,officials, and the public
- Ability to work independently with minimum supervision
- Ability to effectively manage multiple tasks and priorities
- Capable of resolving routine problems based on existing documentation, training, and resources
- Previous working experience providing technical support
- Proven ability deploying and configuring desktop and laptop computers, and peripheral devices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
