What are the responsibilities and job description for the Customer Success Manager position at Regal.ai?
ABOUT US:
Regal.ai empowers businesses to add a personal touch in an increasingly digital world. We help brands understand real-time customer intent signals, and perfect customer interactions with a blend of Regal AI Agents and their human agents.
Our founders, Alex Levin and Rebecca Greene helped build Angi (Angie’s List, HomeAdvisor and Handy) to over $1.5B in revenue, and the rest of our team is made up of customer-obsessed, fun and hardworking team members across product, engineering, marketing, sales and more! We are based in New York City.
We share common set of values that we look for in every new hire:
*Customers are royalty
*Data beats opinion
*Fast-paced execution wins
*Growth mindset
*Enjoy the journey
Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!
ABOUT THE ROLE:
Regal is seeking a Customer Success Manager to own the post-sale experience for its fast-growing B2C customer base. The Customer Success Manager role is a key data-driven, consultative, client-facing growth driver within Regal’s rapidly scaling business.
As a consultant and advisor to your accounts, you’ll partner with executives, operations leaders, and sales teams to drive revenue growth and Regal software ROI. You’ll blend behavioral and revenue data to demonstrate the success of the go-to-market programs you design with your customers, and will distill insights to continually improve and expand Regal use cases.
\n- Own Regal value quantification, contract expansion, and revenue renewal for your book of business
- Build the set of metrics we use to define customer success; track, and improve them over time
- Develop multithreaded relationships with each customer at the executive, operational, and go-to-market team levels, traveling onsite as needed
- Apply a results-oriented, methodical approach to collaboratively develop and execute an account plan that drives customers to their quarterly, semi-annual and annual objectives
- Build and deliver compelling data presentations that demonstrate Regal ROI, propose new revenue-driving campaigns, and bring go-to-market best practices to your relationships
- Discover creative new opportunities and use cases through continual partnership and deep exploration of customer datasets and revenue growth goals
- Partner with our Sales, Product, Implementation, and Customer Experience teams to oversee customer experience and rapidly address risks and opportunities
- 4 years of relevant experience as a Customer Success Manager, Account Manager, Consultant or similar at a high growth SaaS, technology company or consultancy
- Track record of data-driven projects that drive and expand contract value
- Strong communication skills across a variety of personas within an organization
- Demonstrated ability to manage complex projects, like software implementations
- Tech-savvy and comfortable in a role that combines elements of multiple disciplines (customer success, technology, account management, etc.)
- Competitive compensation packages, including early stage equity
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- In-office breakfast and snacks daily
- Happy hours, team outings, & annual off-sites
- Pre-tax commuter benefits
- Complete laptop workstation
- & more!
POSITION LOCATION & OFFICE DETAILS:
This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F. Covid vaccination policy in place.
Salary : $115,000 - $130,000
