What are the responsibilities and job description for the Delivery and Support Specialist position at Regal Boats?
Job Title: Delivery and Support Specialist
Employment Type: Full-Time
Classification: Exempt
Reports To: Director of Customer Experience
Location: Orlando, Florida
Why Regal?
For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600 skilled members, we have continued to innovate and build stunning 20-50-foot boats that embody the essence of luxury and performance.
What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.
Our Purpose: Honor God & Enrich Lives.
Our Mission: With God’s help, we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience.
Summary
JOB DESCRIPTION
Regal Boats is seeking a Delivery and Support Specialist to oversee the customer delivery experience for our 50 SAV, 43SAV, LX43 and occasionally other Regal products. This role requires a deep understanding of the boating lifestyle, superior technical troubleshooting skills, and the ability to deliver an exceptional ownership experience.
The ideal candidate will not only operate and deliver vessels but also educate new owners, provide hands-on troubleshooting when necessary, and serve as a frontline representative of Regal Boats.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Customer Delivery Experience & Vessel Orientation
While performing the duties of this job, the team member may be exposed to various weather conditions and spend extended periods onboard boats. The role involves frequent travel, and availability on weekends may be required based on customer scheduling.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.
Employment Type: Full-Time
Classification: Exempt
Reports To: Director of Customer Experience
Location: Orlando, Florida
Why Regal?
For over five decades, Regal Boats has been a beacon of excellence in the boating industry. As a family-owned and operated company since 1969, we take immense pride in our tradition of craftsmanship and quality. With a dedicated team of 600 skilled members, we have continued to innovate and build stunning 20-50-foot boats that embody the essence of luxury and performance.
What sets Regal Boats apart is our status as a privately owned company, allowing us to stay true to our values and focus on our team members. We believe in the power of nurturing our team, fostering a culture of growth, and offering advancement opportunities. At Regal Boats, your passion for boating and dedication will be rewarded with a fulfilling and dynamic career journey.
Our Purpose: Honor God & Enrich Lives.
Our Mission: With God’s help, we will develop an exceptional team dedicated to enriching lives and providing an awesome boating experience.
Summary
JOB DESCRIPTION
Regal Boats is seeking a Delivery and Support Specialist to oversee the customer delivery experience for our 50 SAV, 43SAV, LX43 and occasionally other Regal products. This role requires a deep understanding of the boating lifestyle, superior technical troubleshooting skills, and the ability to deliver an exceptional ownership experience.
The ideal candidate will not only operate and deliver vessels but also educate new owners, provide hands-on troubleshooting when necessary, and serve as a frontline representative of Regal Boats.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Customer Delivery Experience & Vessel Orientation
- Serve as the primary point of contact for new Regal owners during the delivery of their 50 SAV, 43 SAV, and LX43 vessels.
- Conduct thorough vessel walkthroughs, educating owners on systems, features, and maintenance best practices.
- Ensure a seamless and memorable handoff, instilling confidence and excitement in Regal owners.
- Address customer questions, concerns, and requests in a professional and knowledgeable manner.
- Be proficient in all major onboard systems, including electrical, mechanical, navigation, propulsion, and digital switching.
- Diagnose and resolve any technical issues that arise during delivery or initial operation.
- Provide hands-on support for Garmin electronics, digital switching, CZone, battery management, and propulsion systems (Volvo, Yamaha, Mercury).
- Coordinate with the Regal Product Support team and engineering for complex troubleshooting.
- Serve as an extension of the Regal brand, creating a premium customer experience.
- Act as a liaison between Regal Boats and owners, providing real-time feedback to improve future deliveries.
- Build strong relationships with customers, ensuring satisfaction and fostering brand loyalty.
- Represent Regal at events, training sessions, and boat shows when required.
- Conduct final quality inspections before vessel handoff to ensure all systems function properly.
- Identify and document any deficiencies, ensuring corrective action is taken before delivery.
- Provide detailed reports on common delivery-related issues for continuous improvement
- Minimum 5 years of experience as a professional Captain, Marine Technician, or Product Support Specialist in the boating industry.
- Strong knowledge of electrical, mechanical, and navigation systems found on luxury sport yachts.
- Proficiency with Garmin, CZone, Volvo Penta, Yamaha, Mercury, and MasterVolt systems.
- Excellent customer service and communication skills, with the ability to educate new boat owners.
- Comfortable troubleshooting technical issues and working hands-on with onboard systems.
- Ability to travel frequently and be on-site for deliveries, sometimes with short notice.
- Must be comfortable on the water and able to operate large vessels with confidence.
- ABYC or NMEA 2000 Certification.
- USCG Captain’s License (OUPV or higher)
- Experience in yacht management, marine sales, or after-sales support.
- Prior experience conducting boat deliveries or new owner orientations.
- Background in high-end customer service, with a focus on delivering a luxury experience.
- Bilingual (English/Spanish) is a plus.
While performing the duties of this job, the team member may be exposed to various weather conditions and spend extended periods onboard boats. The role involves frequent travel, and availability on weekends may be required based on customer scheduling.
Physical Demands
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
- Must be able to stand for long periods and maneuver onboard vessels in a marine environment.
- Ability to lift up to 50 lbs to assist with minor vessel adjustments or repairs.
- Comfortable working in confined spaces for troubleshooting or maintenance needs.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
Regal Marine Industries, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Regal Marine Industries, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.
Regal Marine Industries, Inc. expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Regal Marine Industries, Inc.’s employees to perform their job duties may result in discipline up to and including discharge.
This job offer is contingent upon passing a mandatory pre-employment drug test and the receipt of background results that are in compliance with the current company policy.
