What are the responsibilities and job description for the Front Desk Agent position at Regal Hospitality?
Overview
We are seeking a dedicated and enthusiastic Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive first impression and maintaining guest satisfaction throughout their stay.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to assist with incoming calls and provide information as needed.
- Perform night audit duties as required, ensuring all transactions are accurately recorded.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Provide local area information and recommendations to enhance the guest experience.
- Uphold hotel policies and procedures while maintaining a high standard of hospitality.
Skills
- Strong background in hotel management or hospitality management is preferred.
- Excellent guest relations skills with a focus on customer service excellence.
- Proficiency in operating phone systems and handling multi-line calls effectively.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Demonstrated phone etiquette, ensuring professional interactions at all times.
- Familiarity with front desk operations, including check-in/check-out procedures.
- Experience with night audit processes is advantageous but not required.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
Join our team as a Front Desk Agent where your skills in hospitality will shine, creating memorable experiences for our guests!
Job Type: Part-time
Pay: $15.50 - $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- On call
- Overnight shift
- Weekends as needed
Ability to Commute:
- Johnston, IA 50131 (Required)
Ability to Relocate:
- Johnston, IA 50131: Relocate before starting work (Required)
Work Location: In person
Salary : $16 - $17
