What are the responsibilities and job description for the Tech Support Level I position at Regal Medical Group?
Job Description
Position Summary :
Provides support in the ongoing development and implementation of Information Systems strategy that is responsive to customer needs. Provides management, administration, monitors and supports technology needs and support of the Regal Medical Group.
Essential Duties and Responsibilities include the following :
- Provides coordination of technology needs and operations, including ongoing development and implementation of information systems support that is responsive to customer needs.
- Supports the fulfillment of Heritage Provider Network and Regal Medical Group mission and values.
- Computer Tech Support - Will provide on-site and Remote Desktop Computer Technical Support to end-users on a variety of moderate to complex microcomputer technical
Identifies researches and resolves technical problems. Works in a
Microsoft XP Windows Server 2003 environment.
hardware / software configuration problems and install hardware / software
products and / or approved patches.
interact with end-users to identify current computing environments.
work Flexible shifts between the hours of 0700-1900, including weekends if
necessary to meet emergency customer requirements.
and procedures commonly used in supporting a Microcomputer hardware / software
environment, including PC Setup, installation and configuration.
Applications and connectivity issues in a Microsoft Windows Operating System
customer interface skills.
any health and safety policies and procedures.
The pay range for this position at commencement of employment is expected to be between $22 - $23 per hour; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, licensure, skills, and experience.
The total compensation package for this position may also include other elements, including a sign-on bonus and discretionary awards in addition to a full range of medical, financial, and / or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.
Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department / team performance, and market factors.
As one of the fastest growing Independent Physician Associations in Southern California, Regal Medical Group, Lakeside Community Healthcare Affiliated Doctors of Orange County, offers a fast-paced, exciting, welcoming and supportive work environment. Opportunities abound, and enterprising, capable, focused people prosper with us. We promote teamwork, nurture learning, and encourage advancement for all of our employees. We want to see you excel, because we believe that your success is our success.
Full Time Position Benefits :
The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.
Our dedication to our staff is evident in our comprehensive benefits package. We offer a very generous mixture of benefits, including many employer-paid options.
Health and Wellness :
Savings and Retirement :
Other Benefits :
Employer will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the LA City Fair Chance Initiative for Hiring Ordinance.
Requirements
Education and / or Experience :
Salary : $22 - $23
