What are the responsibilities and job description for the Technical Services Coordinator position at Regal Professional Services?
Summary
This position is for the role of a Service Coordinator, who will be responsible for ensuring the highest degree of internal and external customer service. This position will be in direct contact with customers and will be responsible for quoting, coordinating, and managing the administrative requirements pertaining to mechanical repairs. This position will also be responsible for becoming the backup to counter sales on an as needed basis.
Responsibilities
- Quote, coordinate and assist with scheduling of repairs
- Ensure targeted sales margins are met
- Understand tools and processes available to resolve internal and external issues
- Office support for Technicians (quoting, parts research, etc.) and sales and leadership.
- Manage orders in an organized manner ensuring rapid flow of repairs.
- Follow all order and repair management procedures.
- Research required parts list for repair quotes
- Request quotes and orders from vendors as needed
- Develop accurate Invoices
- Compile all documentation required to accompany invoicing
- File all paper documentation of orders.
- Backup counter sales as needed
Qualifications
- Experience with industrial machinery equipment (specifically pressure relief valves or similar)
- Basic knowledge of Supply Chain Management and Accounting
- Experience with Order Management software, SAP is a plus
- Competency with computers, proficiency MS Excel and MS Dynamics CRM are a plus
- Positive attitude at all times and a willingness to learn
- Self-motivated and able to thrive without direction from supervisor
- Ability to succeed in high pressure situations without showing signs of frustration.
- Good organizational skills and willingness to complete required paperwork
- Experience in a customer service or inside sales
- Excellent Communication and People skills
- Work Overtime, including weekends, if needed
