What are the responsibilities and job description for the IT Support Specialist position at Regal Rexnord?
Position Summary:
Are you passionate about network infrastructure and customer service? Do you enjoy working in a fast-paced IT environment? Regal Rexnord is seeking a highly motivated, innovative IT Support Specialist to provide onsite technical support and assist with corporate infrastructure projects. Under the general direction of the IT Infrastructure Manager, this position will provide onsite and remote technical support for user assistance in all assigned software applications, support processes, maintenance of desktop/laptops, phones, basic network connectivity, user account management and permissions, audio/video, projectors, room and desktop video conferencing, and assisting on-site leadership team as necessary. This position will also support Corporate IT infrastructure projects including PC refresh/imaging/provisioning processes, global PC/Server patching, Anti-Virus, and mobile device management & deployment.
Major Responsibilities:
- Provides onsite and remote IT support for regional Regal Rexnord facilities working from our Black River Falls, WI I location (hardware, systems, teleconferencing, etc.)
- Maintains a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner (with special emphasis on customer service when interacting with our executive staff).
- Work as part of a global phone and ticketing queue for end users to report issues and requests.
- Collaboration Support – Educate and advocate use of collaboration environments (O365, Outlook, Teams, SharePoint, OneDrive). Demonstrate the efficiency and effectiveness of collaboration within the organization, across organizations, and with customers.
- Acts as mentor to peers through the sharing of technical IT knowledge and guidance.
- Security: Understand and assist with the tools and process required to identify, test, deploy and support security patching.
- Issue Resolution: Troubleshoots, diagnoses, and resolves end user and network issues. Researches, analyzes and recommends the implementation of software or hardware changes to rectify any deficiencies or to enhance network performance.
- Network Connectivity: Provides support for network connectivity or related network issues for the user community.
- Performs related duties and fulfills responsibilities as required.
- Follows company standards and procedures.
Required Education / Experience / Skills:
- Bachelor’s degree in Information Technology or related field and / or 2-3 years of equivalent work experience.
- Experience supporting a hybrid remote work-from-home and in office workforce within a large corporate domain environment.
- Experience supporting Office 365 and identity management components.
- Experience working with a Ticketing system (Service Now preferred).
- Additional Certifications such as MCP, A , CompTIA A preferred.
- Excellent technical knowledge of laptop and desktop computers including Windows 10/11 laptops and some experience with Active Directory and Intune/Entra.
- Strong ability to quickly learn new information system technology.
- Strong organization and multi‐tasking skills.
- Strong analytical skills; ability to think big and scale quickly.
- Excellent interpersonal, communication and influencing skills to establish trust, credibility and rapport at all levels of the organization; seen as humble, direct, and authentic.
- ITIL Foundations V4 Certification or 2 years of equivalent experience.
Desired Qualifications:
- Knowledge of commercial enterprise-level tools and products to provide network services.
- Prior experience working in level 2/3 service desk and/or server management roles.
- Background working closely with IT admins and engineers across the globe in a distributed multi-national corporate environment.
- Familiarity with Microsoft technology stack.
- Familiarity with Windows based server technologies.
- Informing - Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or organization; provides individuals information so that they can make accurate decisions; is timely with information.
- Interpersonal Savvy - Relates well to all kinds of people, at all levels in the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
- Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his/her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.
Travel:
- Local to Black River Falls or surrounding sites as needed, travel expenses reimbursed.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
- Paid Time Off and Holidays
- 401k Retirement Plan with Matching Employer Contributions
- Life and Accidental Death & Dismemberment (AD&D) Insurance
- Paid Leaves
- Tuition Assistance
About Regal Rexnord
Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit
RegalRexnord.com
.
Equal Employment Opportunity Statement
Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email
Recruiting@RegalRexnord.com
. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com
.
Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.
