What are the responsibilities and job description for the Loyalty Insights Temp position at Regal?
Job Details
Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Skills
High school diploma or general education degree (GED).
Strong knowledge of Microsoft Word, Microsoft PowerPoint, and Microsoft Excel preferred.
Understanding of marketing metrics including but not limited to open rates, click rates, impressions.
Certificates, Licenses, Registrations
None
Language Ability
Must have good reading, writing, and speaking skills to effectively communicate with studios, managers, and co-workers.
Math Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Microsoft Outlook, Word, Excel, database software
Responsibilities
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the environment is moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to lift up to 50 pounds.
Description
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Upload new images, descriptions and business details to Google, Yelp and other platforms as needed.
- Ensure all information is accurate, on-brand, and up to date
- Monitor and respond to customer reviews in a timely and professional manner, adhering to the brand’s voice.
- Escalate negative feedback or issues to appropriate team members for resolution.
- Optimize profiles with keywords, photos, and descriptions to enhance visibility and engagement.
- Collaborate with the Operations and Commercial teams to ensure consistent branding across platforms
- Track updates and provide weekly summaries of work completed.
- Share insights on trends or recurring customer feedback
- Assist with customer experience inquiries and responses as time permits
- Work closely with the customer experience team to ensure alignment
- Data mining and statistical analysis to support business decisions
- Extract, validate, compile, organize and summarize data from a wide variety of internal and external sources
- Responsible for verifying accuracy of data
- Regular and consistent attendance
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Professional Skills
- Desire to work in a fast-paced environment.
- Excellent computer skills
- Strong written communication skills with attention to detail and tone.
- Ability to multi-task and distinguish high-priority matters
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to apply concepts of basic algebra and geometry.
- Highly organized and able to manage multiple updates in a timely manner.
- Ability to define problems, collect data, establish facts and draw conclusions.
- Must be self-motivated with a strong ability to prioritize and recognize critical situations that need immediate attention.
- Must be detail-oriented and produce both a high quality and a high volume of work in a timely manner
High school diploma or general education degree (GED).
Strong knowledge of Microsoft Word, Microsoft PowerPoint, and Microsoft Excel preferred.
Understanding of marketing metrics including but not limited to open rates, click rates, impressions.
Certificates, Licenses, Registrations
None
Language Ability
Must have good reading, writing, and speaking skills to effectively communicate with studios, managers, and co-workers.
Math Ability
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, and to develop and interpret charts.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills
Microsoft Outlook, Word, Excel, database software
Responsibilities
Supervisory Responsibilities:
This position has no direct supervisory responsibilities.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the environment is moderate.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job the employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to lift up to 50 pounds.
