What are the responsibilities and job description for the General Manager position at Regency Furniture?
As the leading home furnishing manufacture, Regency Management Service seeks the brightest talent to drive our success. The General Manager will be expected to execute our objectives through strong leadership and exceptional customer service. The General Manager is responsible for all aspects of store operations. If you are a goal oriented, entrepreneurial spirit, with a high sense of integrity then apply now for immediate consideration !
Responsibilities
- Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customers satisfaction through excellent service
- Complete store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs, profits etc.
- Propose innovative ideas to increase market share
- Conduct personnel performance appraisals to assess training needs and build career paths
- Deal with all issues that arise from staff or customers (complaints, grievances etc.)
- Be a shining example of well behavior and high performance
- Develop and maintain an effective organization through the initial interview, training, motivation, and performance review of assigned store employees.
- Develop and maintain a program for sound employee relations.
- Provide guidance and direction for employees to assist in their professional development.
- Ensure correct documentation is collected at orientation and maintained for each employee throughout their employment.
- Update and edit e-time/ time-keeping system for direct employees daily.
- Enforce company policies and procedures.
- Conduct sales meetings
- Key holder, responsible to open or close the establishment
Requirements and Skills
- Must be able to work a retail schedule. Nights, Weekends & Holidays.
- Adapt to change & remain flexible
- Customer management skills
- Strong organizational skills
- Outgoing & energetic personality
- Natural selling ability with the drive to close the sale
- Ability to establish a positive rapport with our guests & build long-term relationships
- Independent & able to multi-task
- Excellent written and verbal communication skills
- Proficient computer skills.
- Strong decision making skills.
- BS degree in Business Administration or relevant field
“We are an Equal Employment Opportunity (“EEO”) / ADA Employer
