What are the responsibilities and job description for the Health and Operations Supervisor position at Regency Muskego?
SUMMARY
Within the framework of the objectives and policies established by the Executive Director and Director of Health Services, provides direct assistance through the provision of oversight, training and scheduling of the Caregivers. Also provides managerial and service task assistance when the Executive Director and/or Director of Health Services are not on-site. Provides direction to staff and service delivery according to the operational procedures of the facility and in compliance with the State regulations for RCACs.
ESSENTIAL RESPONSIBILITIES include the following. Other duties may be assigned.
• Supervision and oversight of all Caregivers in both the Assisted Living and Attended Care Programs.
• Conduct, attend and participate in departmental meetings, in-services, training, and community events as required.
• Provide scheduling of all Caregivers.
• Assist Health Staff with scheduling difficulties and provide direct service support as required.
• Observe and report events or occurrences as necessary to the Director of Health Services and/or Executive Director.
• Adhere to the philosophy, policies and procedures as established by Capri Communities.
• Maintain communication with the Director of Health Services and the Executive Director regarding issues with residents, families and/or staff.
• Print out and post Schedules as required for staff use.
• Comply with all required local, state and federal regulations.
• Attend and participate in staff and supervisory meetings, committee meetings, trainings, in services, community events as required.
• Assess and document any change to the resident status or needs.
• Supports and implements the planning, review, and evaluation of the care need of the residents and implements the care services through appropriate staffing.
• Notify physician and/or responsible parties and primary contact of change and/or needs of resident in conjunction with and under direction of the Director of Health Services.
• Respond to resident and staff emergencies quickly and in a calm and professional manner.
• Conduct reports for attended and assisted living programs.
• Receive and put away pharmacy deliveries.
• Perform medications refill ordering.
• Perform Med MOT fills, includes checking them in and putting them out to the floors on the correct day.
• Process MD orders.
• Perform follow-up on weekend report and incident reports.
• Fax lab results as required.
• Perform family calls for supplies as required.
• Update MARs documentation in software.
• Notify Director of needed supplies.
• Perform Treatments.
• Create risk agreements for identified risks of residents as necessary.
• Perform weekend admissions of new residents as necessary.
• Resident assessment post incident/illness
• BP clinic fill in
• Cover for Director
• All other duties as assigned
An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must possess a current and valid Wisconsin Nursing License with two years experience preferably in the area of geriatrics.
• Ability to read and understand, written or verbal labels and instructions in English.
• Ability to work cooperatively as a support staff with all departments of the organization.
• Attend and participate in departmental meetings, in-services, training, and community events as required.
• Availability to work nights, weekends and holidays.
• Comfortable assigning and/or performing tasks, jobs, and/or projects in conjunction with day-to-day activities.
• Computer literate with accurate data entry skills, and familiar with Microsoft Word and Excel.
• Effective communication and interpersonal skills with the ability to work harmoniously with supervisors, peers, and subordinates.
• High energy level, well organized, and the ability to perform short-cycle, repetitive tasks.
• Maintain professionalism in all communication and actions.
• May be called in to work another shift to perform tasks as needed.
• Must pass required pre-employment tests and screenings.
• Possess valid and current licensure and/or certifications.
• Possess valid and current driver’s licensure and insurance.
• Prior experience working with the geriatric population preferred.
• Strong organizational skills with the ability to multitask, and set and enforce stringent standards.
• Strong supervisory skills along with the ability to delegate and work harmoniously with all levels of the organization.
• Strong interpersonal skills, and the ability to work unsupervised and/or harmoniously with all levels of the organization.
LANGUAGE SKILLS
Ability to read, analyze, and interpret periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
REASONING ABILITY
Ability to apply common-sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain a courteous businesslike manner when interacting with outside contacts and other employees. Ability to use good judgment. Ability to organize, solve problems, work as part of a team, handle multiple tasks, and meet deadlines.
CERTIFICATES, LICENSES, REGISTRATIONS
Current, valid Wisconsin Nursing License.
OTHER SKILLS AND ABILITIES
• Productive/organized – ability to prioritize and multi-task
• Strong Customer Service skills – working with staff, families and residents
• Experience in navigating/managing the healthcare continuum: acute care, rehab, skilled nursing, Medicare, Family Care functions, specialty services.
• Management experience – the ability to help support staff development, monitoring, training, performance improvement, accountability, etc.
• Excellent communication skills – verbal and written.
• Understanding of DHS 89 for RCAC programs and DHS 83 for CBRF programs as necessary.
• Problem solving skills and ability to follow through.
• Flexible scheduling – to accommodate training and scheduled on-call for emergent needs of residents.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, sit, walk, and climb stairs and use his/her hands. The employee must occasionally lift and/or carry up to 50 lbs. Must be able to push, stoop, walk, bend and stand. The specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate.
Equal Opportunity Employer Statement
Capri Communities is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
