Ancillary DME Coordinator

We are a growing orthopedic practice looking for a skilled Ancillary DME Coordinator with a passion for people! You will play a pivotal role in ensuring patients receive great care and have a wonderful experience from the moment they walk in until the moment they leave. We believe in going above and beyond and feel that there is no nobler pursuit than that of caring for others and helping to improve their quality of life. We hope you’ll join us on our mission!

We are currently hiring for Stockbridge/Griffin location.

ESSENTIAL FUNCTIONS:

· Verifying patient eligibility for ancillary services including, but not limited to, DME and in-house pharmacy.

· Determine an accurate fee estimation and provide to patient prior to dispensing.

· Determine and obtain prior authorization for DME, as is applicable.

· Timely and accurate dispensing of DME/pharmacy from inventory.

· Correct fitting and patient education of dispensed braces and medications

· Work under the direction of DME/RX Ancillary Manager to maintain an accurate and up-to-date inventory through regular maintenance such as ordering and cycle counts.

· Verify all billing and regulatory forms are completely and accurately filled out, scanned, that corresponding charges are posted, and that charts are notated.

· Handle patient and clinic returns of DME with manufacturer defects.

· Handle patient complaints in a manner consistent with the Medicare DMEPOS Supplier Standards.

· Follow-up on missed ancillary opportunities with clinic teams.

· Maintain consistent communication with DME/RX Ancillary Manager to coordinate with Ancillar-Clinical Liaisons, providers, and clinic teams.

· Establish and maintain all pertinent DME/pharmacy claim entries, files, and approvals in Athena.

· Work effectively alone and as a team led by the DME/RX Ancillary Manager with Ancillary-Clinical Liaisons and other clinical staff to get the work accomplished timely and accurately.

· Actively coordinate new products and ancillary business unit integrations.

· Maintain communication with various suppliers and vendor representatives.

· Detailed knowledge of DME/pharmacy-related charge posting to ensure correct billing when questions arise.

· Other duties as assigned, and those related to, Medical Assistant role.

EDUCATION:

· High school diploma or GED (Bachelor’s degree in Biology, Sports Medicine, or Athletic Training preferred)

EXPERIENCE:

· Minimum of one-year experience in a healthcare service setting and one-year experience with DME fitting and billing in a provider’s office setting. Additional pharmaceutical experience/knowledge, medical insurance familiarity, and management experience is preferred. Proven ability to handle escalations in a calm professional demeanor and experience with DME equipment. Familiarity with obtaining authorizations from adjusters/insurance. Communicating effectively with various healthcare professionals, billing staff, and patients.

REQUIREMENTS:

· Electronic medical records system basics, familiarity with general DME fitting, advanced communication and interpersonal skills.

KNOWLEDGE:

• Knowledge of health care field and medical specialty.
• Knowledge of specific assisting tasks related to particular medical specialty.
• Knowledge of information that must be conveyed to patients and families.
• Knowledge of OSHA/HIPAA Rules and Regulations.

SKILLS:

• Skill in performing tasks appropriately.
• Skill in tact and diplomacy in interpersonal interactions.
• Skill in understanding of patient education needs by effectively sharing information with patients and families.
• Skill in diagnosis (ICD-10) and procedure (CPT-4) coding.

ABILITIES:

• Ability to learn and retain information regarding patient care procedures.
• Ability to project a pleasant and professional image.
• Ability to plan, prioritize and complete delegated tasks.
• Ability to demonstrate compassion and caring in dealing with others.

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Orthopedics

Schedule:

• 8-hour shift

Application Question(s):

• Our practice has four locations: Stockbridge, Griffin, Midtown and Oconee. Are you willing and able to travel to all locations weekly, if applicable?

Experience:

• DME: 1 year (Required)

Work Location: In person

Job Type: Full-time

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Stockbridge, GA 30281 (Preferred)

Ability to Relocate:

• Stockbridge, GA 30281: Relocate before starting work (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person