What are the responsibilities and job description for the Patient Ambassador- Front Desk position at Regenerative Orthopaedics and Spine Institute?
Busy and fast paced Orthopaedic practice looking for a VIP of First Impressions! As a Patient Ambassador, you are the first person a patient speaks to when they call the practice, so we are looking for someone friendly and energetic with SUPERIOR CUSTOMER SERVICE. You play a pivotal role in ensuring patients have a great experience from the moment they call to make an appointment.
We believe in going above and beyond, and feel that there is no nobler pursuit than that of caring for and improving human life. We hope you’ll join us on our mission!
Job Responsibilities
- Greet patients in an upbeat and friendly manner.
- Schedule and confirm patient appointments.
- Collect co-payments, balances and surgery deposits.
- Verify insurance coverage.
- Answering phones and checking voicemail
- Update patient information in the system.
- Work as a team to ensure that all job functions are complete.
- New patient registration.
- Scheduling referrals in a timely manner.
Required Qualifications
- ATHENA EXPERIENCE IS A PLUS
- Superior customer service and a willingness to help others.
- Strong comfort level with direct and indirect patient interaction.
- Extremely comfortable collecting money from patients.
- Strong computer skills.
- Must be a team player, personable, assertive and confident.
- Excellent organizational skills, ability to multi-task in a fast-paced environment.
- Flexibility to support change in a new and fast growing orthopaedic practice.
- Willing to work out of both locations (Stockbridge & Griffin).
Benefits
We offer an excellent benefits package that includes medical, dental, vision, 401k profit sharing, paid holidays, PTO and much more. Work schedule is Mon-Fri 7:45am – 5:00pm.
Thank you for your time and interest!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Must be willing to travel to other location in Stockbridge, GA
Education:
- High school or equivalent (Preferred)
Experience:
- medical office: 1 year (Required)
Ability to Relocate:
- Griffin, GA 30224: Relocate before starting work (Required)
Work Location: In person
