HR Employee Services Specialist - Knowledge Management

As an HR Employee Services Specialist- Knowledge Management, you will play a pivotal role in providing seamless HR experiences to Regeneron’s employees by resolving HR inquiries efficiently. This position is crucial for maintaining our world-class employee service standards and expanding our service footprint by serving as a multidisciplinary Subject Matter Expert (SME) with advanced systems and knowledge base access.

A Typical Day Might Include The Following

• Resolving non-routine inquiries by collaborating with colleagues or managers to find optimal solutions to customer issues; providing consultation on HR policies and programs; offering specialized service by investigating issues and determining methods to resolve problems.
• Delivering executive inquiry support as a specialized service to Vice Presidents and above.
• Delivering Tier 1 & Tier 2 training to ensure a seamless tiered customer servicing experience.
• Ensuring case quality via auditing/scoring and providing feedback/guidance on cases.
• Creating operating procedures and work instructions.
• Analyzing the effectiveness of the knowledge management program.
• Ensuring all Customer Content Systems (CCS) are updated to reflect updated content; a mission-critical function.
• Facilitating and delivering the getConnected experience at one of the core Regeneron sites.
• Responding to inquiries as needed to handle increased volume or to support staffing/Service Level Agreement (SLA) levels.
• Making recommendations for CCS, content, portal, and process changes as continuous improvements to enhance the customer experience.
• Participating as an SME in Operational Excellence (OPEX) projects; providing feedback and insight on employee perspectives and making recommendations as needed.
• Upholding HR4U Service Center policies, procedures, and work instructions to maintain customer satisfaction.
• Performing other tasks as assigned.
  
  

This Role Might Be For You If

• You have strong business acumen and a strong customer experience presence.
• You are adaptable to swift program changes, with skills in proactive critical thinking and problem-solving.
• You possess computer literacy, including working knowledge of Windows operating systems and Microsoft Office products.
• You have a problem-solving skillset and are adaptable to program changes.
• Have HCM/HRIS knowledge.
• Report management and interpretation skills.
• Previous experience in a similar HR role.
• Familiarity with HR service center operations.
  
  

To be considered for this opportunity: You must possess a bachelor’s degree and a minimum of 2 years of related experience.

Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive and diverse culture that provides comprehensive benefits, which often include (depending on location) health and wellness programs, fitness centers, equity awards, annual bonuses, and paid time off for eligible employees at all levels!

Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business.

For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location.

Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc.

Salary Range (annually)

$66,400.00 - $108,400.00