Workday Service Delivery Manager

Full-time Position – Sleepy Hollow, NY

Get in the Ideas Business. At Regeneron, we believe that when the right idea finds the right team, powerful change is possible. As we work together to discover, invent, and develop biopharmaceutical medicines, we’re creating whole new ways of thinking about science, manufacturing and commercialization… and whole new ways of thinking about health. Our SDM will own all vendor management, incident resolution, implementation and future enhancements related to delivery of an optimized Workday HCM platform. #sciencetomedicine

The Company

Regeneron is a leading science and technology company that invents new life-transforming medicines for people inflicted with serious diseases. Behind our scientific discoveries and delivery of medicine is a community that keeps collaboration at its core, because, at Regeneron, we know working together inspires big ideas.

Ethical conduct builds trust in our company and is crucial to our business success. Our corporate philosophy of “Doing Well by Doing Good” inspires us, and we pride ourselves on doing the right thing. Our commitment to patients extends well beyond our labs. We are proud to support the communities we serve, to embrace a culture and business model of patients over profits and to hold the highest ethical standards when it comes to patient well-being.

Regeneron’s business — to discover, develop and deliver new medicines — requires long-term investments, not only in our labs and clinical trials but also in our employees, whose work and commitment fuel our success. Our investments take the form of comprehensive programs to attract and engage the best and brightest minds, foster a diverse and inclusive workplace, and develop and competitively reward employees.

Duties & Responsibilities

• Leading the Managed Services Provider in providing technical and functional support for the
  Workday HCM solution
• Maintain high performing operational service support functions in support of operational
  “Run” activities related to the Workday HCM solution. This includes operational support of integrations between Workday and Oracle eBS and to other satellite systems
• Owner of the escalation process and activities to drive resolution for major incidents,
  effectively communicating and ensuring completion of post incident review (root cause
  analysis).
• Ensuring methodologies and procedures are in place to support service delivery and
  compliant with SOX requirements
• Co-ordinate activities with other IT teams and their Managed Service Providers (e.g. SSO
  issues)
• Use business knowledge and expertise to find opportunities for process improvements
• Ensure effective monitoring of service by generating daily, weekly, monthly metrics for
  incidents, service requests and changes to the Workday solution
• Provide regular and accurate management reporting on IT Service performance

Supervisory Responsibilities

• No immediate direct reports; will own / manage Workday Vendor relationship

Skills & Qualifications

• Strong knowledge of Workday HCM modules and leadership capabilities around leading
  Operational teams
• The ability to build positive relationships with the Product teams, etc. to ensure that
  solutions are appropriately prioritized, implemented and transitioned efficiently to operations
• Can ensure the highest level of service availability and efficiency consistent with enterprise
  goals and constraints
• An eye for Service Improvement Plans and can drive continuous improvement initiatives to
  increase efficiency, availability, and productivity across functional and technical teams
• High accountability for driving success from a technology standpoint
• Good problem solving, technical writing and verbal communication skills

Work Environment

• Hybrid role with 1-2 days of on-site presence required
• On-site presence in Sleepy Hallow, NY location

Preferred Experience

• Bachelors degree with a minimum of 8 years of related experience implementing and supporting complex HCM solutions in a large, matrixed
  enterprise (experience within the pharmaceutical industry is a plus)
• 5 years of global experience
  implementing and supporting Workday HCM applications
• Experience with Workday Integration
  solutions using EIB, Core Connectors, Cloud Connect, Workday Studio and BIRT reporting
• Ability to help resolve integration issues requiring in depth expertise in the Workday and Boomi solution

Certificates, Licenses, Registrations

• Preference for Candidates with ITIL, ITSM, PMP, CSM or Workday-specific Certifications

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.