What are the responsibilities and job description for the Patient Care Coordinator position at Regenesis Biomedical Inc?
TITLE: Patient Care Coordinator
DEPARTMENT: Operations
LOCATION: Scottsdale, AZ
REPORTS TO: Patient Care Supervisor
FLSA STATUS: Non-Exempt
POSITION SUMMARY
The Patient Care Coordinator (PCC) position supports patients and the Sales staff and acts as a liaison between Sales and Regenesis patients. The PCC provides in-service training to patients and communicates regularly with patients on issues and records all necessary data in a database.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Delivers in-service training to all new patients.
- Contacts patients per established procedures and timelines regarding treatment to perform Customer Satisfaction Surveys and to collect other data.
- Contacts patients to set up retrieval of systems when patients discontinue use or if the device malfunctions
- Acts as liaison between sales and patient.
- Documents all activity, status, updates, etc. into the Regenesis ERP portal.
- Generates reports.
- Performs Analyses.
- Performs administrative support.
- Data entry, ERP data cleansing, clinician validation, filing and faxing
- Coordinate patient care and other related issues with PCC Group Lead and Sales Managers
- Must be able to call patients after hours and on weekends to ensure timely response to patients? needs and concerns
- Performs other duties as assigned.
