Receptionist

About Regent Surgical Health

Since 2001, Regent Surgical Health has been a leader in developing and managing successful surgery center partnerships between hospitals and physicians. We continually improve and evolve the ASC model based on changing market conditions to stay ahead of emerging trends. From this vantage point, our team has developed proprietary ASC ownership models that give both physicians and hospitals what they need to ensure long-term clinical and financial success.

Regent offers a comprehensive and competitive benefits package as one way to recognize our employee's contribution to the success of the organization and our role in helping you and your family to be healthy, feel secure and maintain a work/life balance.

Pursuant to the ADA, Regent will provide reasonable accommodation(s) to all qualified employees with known disabilities, where their disability affects the performance of their essential job functions, except where doing so would be unduly disruptive or would result in undue hardship.

We do not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other prohibited category set forth in federal or state regulations.

We are an equal opportunity employer.

About the role

Under the direction of the Business Office Manager, the Receptionist performs a variety of clerical tasks and i is responsible for greeting, registering patients, completing all required forms necessary for patient surgical procedures, as well as verifying all patient information and insurance details. Additionally, they must collect co-pays, answer calls, and direct vendors appropriately.

What you'll do

1. Open payment batch to post patient payments

2. Post payment to patient account for all authorized and approved payments received via phone

3. Month end process

4. Familiar with adding an insurance to a patient account

5. Can go on Medtek and pull Operative Reports for physicians as needed

6. Sending encrypted emails outside of the organization

7. Documents, Policies and procedures maintained on the company share drive Coordinates reception area activities for effective communication throughout the center.

8. Greets patients and visitors in a friendly manner.

9. Answers telephone and intercom quietly and courteously.

10. Receives and relays messages effectively.

11. Maintains and protects each patient’s right to confidentiality.

12. Identifies emergencies and initiates response according to centers policy.

13. Requires all vendors to be in compliance with center standards of checking in and out appropriately

14. Ensures reception and waiting area are well maintained, neat and clean on a daily basis

15. Assumes clerical duties and responsibilities.

16. Assists in ordering and stocking all required patient forms

17. Assists in maintaining cost-effectiveness by preventing waste of supplies.

18. Maintains order and cleanliness for the front desk.

19. Assists with preparation and maintenance of the centers records and reports.

20. Performs other duties as assigned.

Qualifications

Required:

1. High school diploma or general equivalency degree (GED)

2. Two years minimum experience medical insurance office

3. Knowledge of heath care operations

4. Proficient computer skills

Preferred:

1. ASC experience

2. Microsoft Office Specialist certifications

1. Language Skills: Ability to read, analyze and interpret general business information, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, patients, physicians and the general public.

2. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to apply concepts of accounting. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

3. Computer Skills: Job requires specialized computer skills. Must be adept at using MS word, spreadsheets, PowerPoint, communicate by e-mail and use scheduling software.

4. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

5. Special Requirements: Must be able to work variable hours and be flexible to meet the needs of the center’s daily surgery schedule.

6. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

a. The employee must regularly lift and /or move up to 25 pounds. The employee is required to lift, and occasionally carry equipment.

b. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel or crouch. The employee is frequently required to attend to patients and escort them to and from patient care areas, often being leaned on for support. Upper body strength, for lifting or helping patients, is also a must.