Admissions Coordinator

Job Summary
The Admissions Coordinator plays a vital role in the healthcare facility by managing the admission process for new patients. Manage the facility’s admissions process and provide customers with facility-related information via facility tours, personal visits, assessments, follow-up, etc. Assist Marketing Director in achieving facility’s census and quality mix goals.

Responsibilities

• Identify and participate in process improvement initiatives that improve customer experience, enhance workflow, and/or improve the work environment.

· Other special projects and duties, as assigned.

• Respond to inquiry calls from hospital discharge planners, families, and other referral sources.
• Conduct facility tours.
• Manage the admission process by always maintaining updated bed availability and facility services information.
• Manage the inquiry process professionally, timely and with appropriate follow-up.
• Effectively manage occupancy levels and census/premium mix enhancement.
• Understand the census, quality mix and bed management needs of the facility.
• Process admissions paperwork, ensure appropriate payor source, etc. and obtain signatures from residents or responsible parties prior to each admission.
• Communicate special needs of new admits staffing to facilitate a smooth transition.
• Alert appropriate department supervisors and building staff of projected changes, i.e. admissions, bed changes, and discharges, by chairing daily admission meetings to discuss forthcoming changes. Utilize bed management principles.
• Maintain a close working relationship with the Marketing Director, Director of Nursing and the Business Office Manager to ensure appropriate and efficient decisions about prospective admissions.
• Communicate with nursing and housekeeping about appropriate room and bed selection once admissions determinations are made,
• Assist Marketing Director with maintaining the Referral Management System database as a sales management tool.
• Maintain a waiting list in compliance with state and federal guidelines.
• Maintain a working knowledge of Federal and State regulations and reimbursement (Managed Care, Medicare, and Medicaid).
• Provide assistance with new Employee orientation regarding the marketing and admissions process.
• Maintain a strong working knowledge of managed care referral processes.

Qualifications

• Bachelor’s degree in business, Communications, or related field preferred; equivalent related work experience may be acceptable.
• Minimum of two (2) years of experience in a health care setting; long-term care setting preferred.
• Equivalent experience in a Director of Admissions position may be acceptable.
• Effective verbal and written English communication skills.
• Demonstrated basic to intermediate skills in Microsoft Word, Excel, Power Point and Outlook, Internet and Intranet navigation.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to communicate at all levels of organization and work well within a team environment in support of company objectives.
• Customer service oriented with the ability to work well under pressure.
• Strong attention to detail and accuracy, excellent organizational skills with ability to prioritize, coordinate and simultaneously maintain multiple projects with high level of quality and productivity.
• Strong analytical and problem-solving skills.
• Ability to work with minimal supervision, take initiative and make independent decisions.
• Ability to deal with new tasks without the benefit of written procedures.
• Approachable, flexible and adaptable to change.
• Function independently, and have flexibility, personal integrity, and the ability to work effectively with stakeholders and vendors.

We invite qualified candidates who are passionate about providing excellent patient care to apply for this rewarding position as an Admissions Coordinator.

Job Type: Full-time

Pay: $22.08 - $24.34 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Geriatrics

Schedule:

• 8 hour shift
• Day shift

Ability to Commute:

• Jacksonville, FL 32256 (Required)

Ability to Relocate:

• Jacksonville, FL 32256: Relocate before starting work (Required)

Work Location: In person

Salary : $22 - $24