What are the responsibilities and job description for the Senior Implementation Manager position at Regie.ai?

Regie.ai is the leading Generative AI platform for enterprise sales teams. Its customers include Upwork, Asana, Pure Storage, Spectrum Wireless, AT&T, Amplitude, Pluralsight among others. Regie.ai has raised $21M in funding from Khosla Ventures, Scale Venture Partners and Foundation Capital. Regie.ai was founded in 2020 and was one of the first venture backed Generative AI startups in Sales Tech and since then has always been the platform that was ahead of the entire market in bringing the latest Gen AI capabilities to enterprise customers. We are seeking a highly skilled and motivated Implementation Manager with specialized expertise in go-to-market SaaS products. As an Implementation Manager, you will be responsible for leading the successful deployment, configuration, and optimization of Regie for our clients. Your role will be instrumental in ensuring customers see value quickly when using the Regie platform and are set up for long term success before being handed off to our CS team.

Responsibilities

Deployment Planning : Collaborate with stakeholders to assess business needs and develop the timeline for implementation.
Configuration and Customization : Customize Regie features and functionalities to align with organizational requirements, ensuring seamless integration with existing systems and workflows.
Training and Onboarding : Provide tailored training sessions and onboarding support to users at all levels, empowering them to leverage Regie effectively for their specific roles and responsibilities.
Workflow Optimization : Analyze current processes and workflows to identify opportunities for improvement and automation
Quality Assurance : Conduct thorough testing and quality assurance checks to ensure the accuracy, reliability, and integrity of of the workflow and data within Regie
Documentation and Best Practices : Develop documentation, guidelines, and best practices for customers as they go-live, ensuring the broader Regie team is aware of all key decisions

Requirements

Proven experience (3-8 years) in implementing, configuring, and optimizing GTM SaaS solutions (SEP, SFDC, ERP, or MarTech) within a corporate environment or similar setting.

Expert-level proficiency in CRM functionalities, including but not limited to Object Management, Permissions, Integrations and common workflow designs.

Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical users and stakeholders.

Strong analytical and problem-solving skills, with the ability to analyze complex workflows and translate business requirements into actionable solutions

Familiarity with the sales cycle, selling and copywriting principles and methodologies

Ability to work collaboratively with cross-functional teams, building positive relationships and driving consensus on objectives.

Flexibility and adaptability to navigate change and ambiguity in a fast-paced, dynamic environment, adjusting implementation plans as needed to meet evolving business needs.

Bachelor's degree in Business Administration, Information Technology, Computer Science, or a related field.

Benefit Info :

Medical insurance

Dental insurance

Vision insurance

Flexible Spending Account

Health Savings Account

Short-term disability insurance

Long-term disability insurance

3 weeks accrued PTO

Paid sick leave

Paid parental leave

401(k) retirement plan

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