What are the responsibilities and job description for the Emergency 911 Dispatcher position at Regional Ambulance?
As a Communications Specialist (dispatcher) you answer emergency medical and fire calls for service and dispatch ambulances and fire resources to locations requesting help. As a call taker you process emergency medical and fire related calls using established protocols. You give callers instructions to begin patient care and how to safeguard themselves until help arrives on scene. The dispatcher position is responsible for sending the closest appropriate response resource to the scene. The dispatcher also communicates safety concerns involving patients and responders to determine whether or not additional precautions or equipment should be taken.
We offer a full academy training to develop the skills and competence to successfully process calls and dispatch resources. Prior medical or fire experience is preferred. All Communications Specialists must have completed or will need to complete an EMT course within 6 months of hire. REMSA Health has an onsite education facility where the EMT course can be completed. This is a full time position that is eligible for benefits. We also offer relocation assistance!
Requirements :
- EMT certificate, past EMT course completion, or ability to complete course within 6 months of hire is required.
- Ability to type a minimum of 35 wpm is required.
- Excellent verbal, written and interpersonal communication skills.
- Ability to multi-task, specifically under pressure or during an emergency or crisis. The individual must have the ability actively listen and process verbal or written feedback, while utilizing sophisticated electronic platforms (e.g. mapping software, CAD system, email, paging system, radio system), while taking in additional audio or visual stimuli.
- Attentive to detail in various mediums and forms - must be able to translate audio or spoken information from callers, and accurately process, provide, share and input into various electronic systems. Accuracy and efficiency is imperative.
- EMS and Fire dispatch is a 24 hour, 7 -day a week community service, which includes holidays, weekends and during disasters. It is imperative that the individual have the ability work, nights, days, weekends, weekdays, holidays, extended hours, including mandatory additional shifts or mandatory hold over. Need is forever changing; therefore, adaptability and flexibility are a must. Shifts are assigned by system need, seniority and performance, and have the potential to be changed without notice.
- Ability to work as a team, respectfully and professionally.
- High-performance EMS experience a plus.
- EMD certification strongly preferred.
Within 6 months :
Pay & Benefits :
Pay is commensurate with your experience level. Many companies claim to have a great benefit package, but how many will offer you the following?
