What are the responsibilities and job description for the Service Technician position at Regional Foundation & Crawlspace Repair?
Job Description
Job Description
Description : POSITION SUMMARY
The Service Technician will meet with customers for pre-scheduled appointments to maintain and / or upgrade systems, follow up on warranty issues, and recommend additional needed solutions to the customer. This position is non-exempt under the FLSA and reports to the Service Manager.
ESSENTIAL JOB FUNCTIONS
- Service and Sales
- Examines work done by our company and determines if there is a potential problem to be remedied.
- Recommends additional products and services to enhance or improve the original installation or remedy a new issue that has arisen in the customer’s home.
- Follows through with customers until all issues are resolved.
- Timely completes all paperwork / data entry and follow-up communication required for the appointment.
- Meets or exceeds their projected monthly Average Dollar Per Stop.
- Quality Assurance
- When installing a product for a customer, follows all job specifications, quality standards, and safety guidelines.
- Reports any product or installations issues to the Service Manager.
- Training & Development
- Attends the weekly service meeting and other required meetings.
- Participates in ride-alongs from the Service Manager and peers.
- Practices the appointment process and follows it every time.
- Purpose. Mission, and Values
- We believe in always doing the right thing.
- We change lives.
- We are ONE TEAM. We are passionate. We are learners. WE HAVE GRIT.
Requirements :
POSITION REQUIREMENTS