What are the responsibilities and job description for the Customer Service Representative III for the Marin Municipal Water District position at Regional Government Services Authority?
Are you seeking a career where you can be part of an organization committed to serving its community through excellent customer service and problem solving? Are you passionate about encouraging and mentoring a team?
If so, the Marin Municipal Water District is looking for their next Customer Service Representative III.
About the Position
Under general supervision, the Customer Service Representative III provides senior level administrative and technical support to the Division implementing and maintaining complex administrative assignments and programs related to the Division Director's office.
- Be reliable and detail-oriented with exceptional organizational and time management skills in a constantly changing environment.
- Effectively collaborate, problem-solve, and apply critical thinking skills.
- Have demonstrated experience in leading a team.
- Have the ability to provide high level customer service support including processing customer payments, responding to billing questions, and problem solving customer complaints.
- Be able to craft letters, memos, and emails in a professional manner.
- Interact tactfully, effectively, courteously, and concisely both orally and in writing with people in an environment with extensive public contact.
About the District
Chartered on April 25, 1912, the Marin Municipal Water District is the first municipal water district in California. Prior to that, water in central and southern Marin had been provided by several small, private companies, many of them subsidiaries of local real estate developers.
Recognizing the critical importance of reliable water service, the community came together to create a publicly owned and managed water system. Our proud history is what drives our work, and it is at the heart of our mission: to manage our natural resources in a sustainable manner, and to provide you with high-quality water at a reasonable price.
Today, we serve more than 191,000 people in central and southern Marin. We are proud to provide 100 percent locally sourced drinking water. About 75 percent of our water supply comes from our reservoirs on Mt. Tamalpais and in west Marin, with the remaining supply coming from neighboring Sonoma County's Russian River water system.
Core Competencies
- Adaptability and Flexibility - Can shift gears comfortably and reprioritize work as needed
- Attention to Detail - Accomplishes tasks with thoroughness and accuracy
- Communication - Effectively conveys and exchanges thoughts, opinions, and information verbally and in writing
- Customer Service - Maintains on-going client relationships
- Interpersonal Relations - Builds relationships based on mutual trust and respect
- Problem Solving - Identifies problems and implements appropriate solutions
- Reliability and Commitment - Shows commitment, dedication, and accountability to one's work, and follows through on all projects, goals, and aspects of one's work
- Time Management - Coordinates and executes plans for events, tasks, and processes in an efficient and effective manner
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