What are the responsibilities and job description for the Clinic Scheduling Specialist/Care Coordinator position at Regional Health Services of Howard County?
Location:
Cresco, IAWorker Type:
RegularWork Shift:
Day Shift (United States of America)Join Our Team!
At Regional Health Services, we strive to create a positive, team-oriented work environment for our staff. Our professional team of clinical, administrative, and support staff work each day to better serve and care for our community. If you would like to join us on our mission, apply today!
Position Highlights
POSITION SUMMARY: Works closely with the providers and director of clinic in scheduling and processing needed documents. Position will also work with patients in rescheduling appointments, answering phones, taking messages, routing calls and supporting the population health department.
ESSENTIAL FUNCTIONS/DETAILED DUTIES:
Adheres to policies and procedures of Clinic, RHC policies and procedures, nursing service manual, meeting minutes, all memos, client education, staffing policies, personnel policies and RHC nursing standards.
Prepares reports, letters, scorecards and other materials for distribution.
Calls patients to reschedule appointments related to schedule changes.
Answer phones, route calls, and takes messages.
Works with nursing to fit patients into the schedule and maintain access.
Assists with special projects as assigned.
Acts in a professional manner at all times, resolving patient concerns/complaints. Refers more difficult/demanding customers to the Director of Clinic Operations.
Assists with taking patient calls and scheduling appointments.
Oversees chronic disease registries
Generate & utilize care gap reports to identify patients overdue for visits or labs.
Able to identify needed preventative health maintenance, immunizations, and chronic disease interventions.
POSITION QUALIFICATIONS:
High School diploma or equivalent required
Certified Medical Assistant strongly preferred.
Knowledge of medical terminology required or the completion of a medical terminology course in the first year of employment.
Six months of office experience, preferably in a medical setting.
Ability to maintain a high degree of confidentiality.
Ability to work with people in a courteous and collegial manner.
Ability to perform multiple tasks simultaneously.
Must be able to change work priorities and cope with constant interruptions.
Must have computer skills.
