Patient Services Representative - Outpatient Behavioral Health - Full Time - Days

Employment Type

Full time

Shift

Description

Position Purpose

The Patient Service Representative (PSR) greets and welcomes patients and visitors to the Outpatient Behavioral Health Clinic, demonstrating strong interpersonal skills and a professional demeanor. The PSR is responsible for managing front desk responsibilities including maintaining patient flow, scheduling appointments, appropriately handling phone calls which may include entry into and/or navigation of the EHR, validating insurance eligibility, entering demographics, insurance, and other pertinent information into the clinic and hospital patient accounting systems, and determining and collecting time of service payments and/or past due balances at the time of appointment. The is also responsible for triaging telephone calls, recording and distributing messages to clinicians and staff as well as other clerical activities as requested.

What you will Do

• Greets and welcomes patients and visitors to the clinic courteously and ascertains the reason for the visit or phone call. Determines next step in meeting the patient's needs. This may include entering telephone call information into the electronic health record.
• Schedules patient appointments determining the type of visit and amount of time to allow according to the providers' workflow. Arranges for interpreter services as needed. Helps patients find care at the appropriate level in other network facilities as needed.
• Provides support to Behavioral Health Care staff, to include scheduling appointments and meetings. Assists in making sure all appointments/meetings are recorded in appointment schedules and notifies staff of conflicts.
• Responsible for validating/obtaining and entering demographic and insurance information into the clinic and hospital patient accounting systems by interviewing the patient, family member and /or guarantor. Conducts online insurance eligibility/verification. Determines when new consent forms are required and explains to patient/family members.
  
  

Hours/Schedule

• Monday through Friday 8:00am-4:30pm
  
  

Minimum Qualifications

Education

• High school diploma or equivalency certificate required.
• Knowledge of medical terminology is preferred.
  
  

Experience

• One year experience in physician practice setting is preferred.
  
  

Special Skills, Competencies, and Aptitudes

• Demonstrated competence with word processing and computers is required.
• Must be able to work under pressure, handle multiple tasks and be able to prioritize.
• Must be pleasant and tactful in working with patients, staff members, other hospital personnel and co-workers
  
  

Position Highlights and Benefits

• Education Assistance offered
• Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 16 hours per week or greater
• Competitive wages; including weekend and night differentials
• Generous paid time off program
• Retirement Savings program with employer match starting on Day 1
  
  

Ministry/Facility Information

MercyOne North Iowa Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group - North Iowa is part of Iowa's largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.