What are the responsibilities and job description for the Customer Care Specialist | Home Plus Innovation | Full Time - 40 Hours position at Regional Health?
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the Career icon on your homepage.Starting Pay Rate Range$16.16to$20.20(Determined by the knowledge, skills, and experience of the applicant.)Job SummaryThe Customer Care Specialist is responsible for acting as a liaison between internal and external customers. Accurate maintains records and assures effective workflow. Communicates courteously, professionally and appropriately.Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:*Supportive work culture*Medical, Vision and Dental Coverage *Retirement Plans, Health Savings Account, and Flexible Spending Account*Instant pay is available for qualifying positions*Paid Time Off Accrual Bank*Opportunities for growth and advancement*Tuition assistance/reimbursement*Excellent pay differentials on qualifying positions (extra pay for working evening, nights or weekends)*Flexible schedulingJob DescriptionEssential FunctionsProvides courteous, compassionate and respectful treatment of internal and external customersGreets all callers in a pleasant manner, effectively handling their needs.Complete and process documentation in an accurate and timely manner.Maintain a highly organized, efficient flow of information and be able to handle multiple tasks at a time.Assist in the smooth flow of information and maintain ongoing communication between customers and business.All other duties as assigned.Additional RequirementsRequired:Education - High School Diploma/GED Equivalent in General StudiesPreferred:Experience - 1 years of Home Medical Equipment Experience or 1 years of Home Care/Hospice Experience; 3 years of Customer Service Experience; 1 years Hospital Experience; 1 years Clinical ExperiencePhysical Requirements: Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Job CategoryPatient ServicesJob FamilyPatient SupportDepartmentHome Plus RC InnovationScheduled Weekly Hours40ShiftEmployee TypeRegular40 Monument Health Home PlusMake a difference. Every day.Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Employment Type:
Full time
Salary : $16 - $20
