VOLUNTEER MANAGER

Description

The Manager of Volunteer Services is responsible for managing all aspects of Regional Hospice’s volunteer program and maintains an ongoing relationship with professional and non-professional staff of the Agency and the community.  Specific duties include:

1. Manages all aspects of the volunteer department.
2. Oversees volunteer interviews, training programs, scheduling, and volunteer assignments:

• Plan and execute volunteer orientation sessions as needed
• Coordinate sessions and prepare orientation materials (binders, compliance paperwork, etc.)
• Coordinate photos, badges, nametags, TB testing, background checks
• Post orientation follow up—paperwork and scheduling shadow shifts
• Coordinate and execute ongoing annual trainings and certifications, i.e. feeding recertification, sitting vigil, spiritual care

1. Assesses for volunteer needs and coordination of matches
2. Maintains engagement and retention:

• Serves as primary volunteer liaison in managing day-to-day volunteer concerns, communications, requests, schedule changes, tech issues; elevate as needed
• Plans content and executes monthly volunteer meetings
• Leads monthly “Office Hours” session
• Coordinates the distribution of weekly News & Notes newsletter every Thursday
• Assists with all volunteer-related activities

1. Represents Agency at community events to foster recruitment and referrals.
2. Oversees all administrative functions of the department:

• Manages Better Impact database—day-to-day maintenance plus annual review and clean out
• Reviews/updates volunteer-related policies/procedures
• Manages all documents relating to day-to-day volunteer tasks—volunteer room binder, phone lists, checklists, instructions, how-to’s, procedures, etc.

1. Responsible for adherence to DPH and Regional Hospice Corporate Compliance Program

• Manages planning the annual compliance sessions (October)
• Ensures all paperwork and Better Impact files are compliant with DPH standards
• Reports monthly volunteer hours to Finance

Qualifications

Qualifications:

• Bachelor's degree in nonprofit management, business administration, or related field – social work or other clinical background a plus
• 3 years of experience in a nonprofit volunteer effort or other nonprofit management
• Outstanding organization and project management skills
• Ability to prioritize and manage workload independently
• Outstanding ability to multi-task in a calm, well-composed manner
• Outstanding leadership, communication and interpersonal skills, with the ability to work effectively with donors, volunteers, staff, and community partners
• Experience with Microsoft Office suite, Google Docs, and other productivity tools (Better Impact volunteer database a plus!)

This position requires occasional evening and weekend work to support events and other activities.  The position will work primarily in an office environment with occasional remote work flexibility.