Technical Support Analyst II

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Represented Employee Benefits : Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for the installation, management, troubleshooting, and maintenance of the organization’s end user computing platforms (thin clients, workstations, laptops, desktops, scanners, printers, handheld devices, etc.).

Duties & Responsibilities :

• Installs, configures, maintains and repairs workstation hardware and software including client / server application software. Deploys and configures solutions in a virtualized environment.
• Administers, configures, and maintains standard operating system images for end user computing platforms, virtualization, and configures and packages software applications for remote installation.
• Manages and maintains Microsoft Configuration Manager server, clients and related infrastructure. Creates and maintains security patch packages for remote installation.
• Collaborates to maintain a library of system-supporting processes and procedural documentation. Updates and maintains knowledge data base with resolutions to problems encountered to reduce future troubleshooting needs.
• Develops and executes methodologies for increasing end user computing device optimization and standardization.
• Supports critical systems after hours, nights and weekends as needed. Responds to emergencies on a 24 / 7 basis.

OTHER :

Qualifications :

KNOWLEDGE, SKILLS & ABILITIES

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS :

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

CAREER MAP :

Based on job performance, experience, education and position availability the next step on the career map for this position may be :

Systems Administrator

We are considering all applications for this position up until the position close date of January 17th, 2025. For consideration, please be sure to apply before the posting end date.

RTD provides equal employment opportunities to all employees and applicants for employment without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Pay Range : 65, - $92, Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.

Salary : $65 - $92