What are the responsibilities and job description for the Customer Service Representative position at Regional Warehouse and Logistics?
Job Description:
Summary: The primary responsibility of a Customer Service Representative II is to engage with customers, providing information in response to inquiries about products and services, and effectively resolving complaints. This role may involve both inbound and outbound customer interactions.
Job Responsibilities:
- Resolve customer service or billing complaints by facilitating exchanges, refunds, adjustments, or other solutions as necessary.
- Communicate with customers via phone or email to address inquiries or provide updates on claim investigations and adjustments.
- Escalate unresolved issues to appropriate departments for further investigation and resolution.
- Maintain detailed records of customer interactions, transactions, inquiries, complaints, and resolutions.
Skills:
- Strong verbal and written communication skills, with a keen attention to detail.
- Exceptional customer service abilities and interpersonal skills.
- Capability to work independently, managing workload and priorities efficiently.
- Proficiency in basic computer applications, including Microsoft Word and PowerPoint. Familiarity with Google Sheets/Excel is required (beginner level).
Education/Experience:
- High school diploma or GED preferred.
- Minimum of 2-4 years of experience in a customer service role, demonstrating a track record of handling customer inquiries and resolving issues effectively.
- 2-4 years of customer service-related experience required.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Shift:
- 10 hour shift
Experience:
- Customer service: 2 years (Preferred)
- Billing: 2 years (Preferred)
- Billing queries: 2 years (Preferred)
Work Location: In person
Salary : $21 - $23
