What are the responsibilities and job description for the Distribution Analyst & Control Room Manager position at Regional Water Authority?
Our purpose is to make life better for people by delivering water for life. Our mission is to provide customer with high-quality water and services at a reasonable cost while promoting the preservation of watershed lands and aquifers. Our vision is to be an innovative water utility that sustains life, strengthens our communities and protects natural resources for future generations. Our STARS values are Service, Teamwork, Accountability, Respect and Safety.
About the RWA:
At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.
When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.
JOB SUMMARY:
The Distribution Analyst and Control Room Manager is responsible for daily planning, coordinating and over-all activities related to Distribution System Operations. Substantial interaction with internal and external customers as related to Distribution System Operations, including Field Operations, Water Treatment, Water Quality, Instrumentation and Control, Customer Service, Engineering, State and Local Officials, Customers and Constituents. Responsible for the effective and efficient operation of the water distribution system in providing continuous water supply of safe potable water to our customers in a manner that and supports RWA’s mission, vision, goals, and objectives.
Responsibilities:
1. Provides support for the Director of Distribution Systems Operations.
2. Plan, direct and control the work of bargaining unit staff and outsourced service contractors and their staff.
3. Reviews control room trouble reports on a daily basis to ensure optimum system performance. Report and follow up on any discrepancies.
4. Review daily Field Operations work schedule and coordinate flow of work as related to Distribution system operations.
5. Interacts with other internal departments or agencies outside of the organization as related to Distribution system operations.
6. Functions as a subject matter expert in cross functional design meetings.
7. Provides support to Field Operations by planning and executing of programmatic flushing, leak detection, pump & motor maintenance and repair, repair and capital improvements for distribution facilities.
8. Coordinates with contractors in providing contract services, solicits and collects bids for new equipment and contracted maintenance work.
9. Executes capital projects associated with operational improvements.
10. Analyzes distribution system operations daily and optimizes operations for system and energy efficiency.
11. Investigates distribution system concerns cross functionally with Field Operations and Engineering.
12. Manages Control Room Operators and coordinates schedules for bargaining unit staff.
13. Develops Effective Practice Guidelines to improve system operations ensure efficient and effective department functions and processes.
14. Develops recommendations for areas of additional distribution system automation.
15. Processes invoices from various vendors, utilities and suppliers for payment.
16. Analyzes utility usage for accuracy and anomalies; takes appropriate action when necessary.
17. Identifies areas of opportunity regarding energy efficiency. Participates in energy management efforts cross-functionally.
18. Updates Distribution Department Operations databases. Collects and processes data for a variety of reports. Provides data and reports to other departments as requested.
19. Participates in the development of goals and objectives.
20. Makes recommendations for changes to improve existing business processes; monitors work activities to ensure compliance with established policies and procedures.
21. Participates in the preparation and administration of the department budget.
22. Provides Management standby coverage, and responds to call-outs for resolution of problems or emergencies.
23. Responds to inquires regarding the Distribution System Operations activities.
24. Provides back-up support as required.
25. Performs other duties as necessary to accomplish the strategic initiatives, mission, vision and values of the organization.
26. Participates in Master Meter testing and other asset management tasks.
QUALIFICATIONS:Educational Requirements:
South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.
South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.
About the RWA:
At the South-Central Connecticut Regional Water Authority (RWA), we provide more than just water—we deliver life-sustaining resources to nearly 430,000 consumers every day. As a nonprofit public corporation driven by our commitment to excellence and community, we take pride in being responsible stewards of over 28,000 acres of watershed land, ensuring the sustainability of our environment for future generations. Guided by the principles of Conscious Capitalism, we believe in the power of business to make a positive impact on the region we serve.
When you join RWA, you have more than a job, you have a purpose and will become part of a team that values integrity, environmental stewardship, and community service. You’ll work with purpose, knowing that every drop of water we deliver makes a difference, and that our customers trust us to uphold the highest standards of reliability, sustainability, and care.
JOB SUMMARY:
The Distribution Analyst and Control Room Manager is responsible for daily planning, coordinating and over-all activities related to Distribution System Operations. Substantial interaction with internal and external customers as related to Distribution System Operations, including Field Operations, Water Treatment, Water Quality, Instrumentation and Control, Customer Service, Engineering, State and Local Officials, Customers and Constituents. Responsible for the effective and efficient operation of the water distribution system in providing continuous water supply of safe potable water to our customers in a manner that and supports RWA’s mission, vision, goals, and objectives.
Responsibilities:
1. Provides support for the Director of Distribution Systems Operations.
2. Plan, direct and control the work of bargaining unit staff and outsourced service contractors and their staff.
3. Reviews control room trouble reports on a daily basis to ensure optimum system performance. Report and follow up on any discrepancies.
4. Review daily Field Operations work schedule and coordinate flow of work as related to Distribution system operations.
5. Interacts with other internal departments or agencies outside of the organization as related to Distribution system operations.
6. Functions as a subject matter expert in cross functional design meetings.
7. Provides support to Field Operations by planning and executing of programmatic flushing, leak detection, pump & motor maintenance and repair, repair and capital improvements for distribution facilities.
8. Coordinates with contractors in providing contract services, solicits and collects bids for new equipment and contracted maintenance work.
9. Executes capital projects associated with operational improvements.
10. Analyzes distribution system operations daily and optimizes operations for system and energy efficiency.
11. Investigates distribution system concerns cross functionally with Field Operations and Engineering.
12. Manages Control Room Operators and coordinates schedules for bargaining unit staff.
13. Develops Effective Practice Guidelines to improve system operations ensure efficient and effective department functions and processes.
14. Develops recommendations for areas of additional distribution system automation.
15. Processes invoices from various vendors, utilities and suppliers for payment.
16. Analyzes utility usage for accuracy and anomalies; takes appropriate action when necessary.
17. Identifies areas of opportunity regarding energy efficiency. Participates in energy management efforts cross-functionally.
18. Updates Distribution Department Operations databases. Collects and processes data for a variety of reports. Provides data and reports to other departments as requested.
19. Participates in the development of goals and objectives.
20. Makes recommendations for changes to improve existing business processes; monitors work activities to ensure compliance with established policies and procedures.
21. Participates in the preparation and administration of the department budget.
22. Provides Management standby coverage, and responds to call-outs for resolution of problems or emergencies.
23. Responds to inquires regarding the Distribution System Operations activities.
24. Provides back-up support as required.
25. Performs other duties as necessary to accomplish the strategic initiatives, mission, vision and values of the organization.
26. Participates in Master Meter testing and other asset management tasks.
QUALIFICATIONS:Educational Requirements:
- Bachelor’s degree in a technical field or equivalent experience preferred.
- 2 years supervisory experience, preferably with union personnel.
- 5-10 years’ experience in a service-related organization, with an emphasis in operations support, Utility experience is preferred.
- Excellent leadership, management, written and verbal communication skills.
- Ability to lead cross functional teams and meetings.
- Excellent organizational skills, multiple tasks and priorities.
- CT Distribution Class 3 Operator License, Professional Engineering License (PE) or Engineer-In-Training (EIT) Certification preferred.
- Ability to obtain a CT Distribution Class 3 Operator certification within 3 years.
- Independent problem solver with ability to succeed.
- Ability to work and thrive in a fast-changing environment.
- Proficient in Microsoft Office products, SmartSheet, GIS.
- Ability to manipulate and interpret data from multiple systems.
- Supports the RWA’s STARS values (Service, Teamwork, Accountability, Respect and Safety), mission, vision, and higher purpose.
- Must have a valid driver’s license and able to travel within RWA’s service area up to 30% of the time
- This position will also require sitting for long periods of time, walking, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing
- This position could be exposed to loud noises, frequent phone conversations, and requires average to above average visual acuity and hearing
- Subject to indoor and outdoor environmental conditions that include exposure to extreme cold/hot temperatures
- Be part of a forward-thinking organization that values innovation, collaboration, and continuous improvement.
- Enjoy opportunities for career growth and professional development.
- Competitive benefits package
- Medical, dental, vision, and life insurance
- Generous paid time off
- Short-term and long-term disability coverage
- 401k and tuition reimbursement plans
- Wellness Program & Incentives
South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.
South Central Connecticut Regional Water Authority (SCCRWA) will not discriminate or permit discrimination against any person or group of persons on the basis of race, color, religious creed, age, marital status, national origin, ancestry, sex, gender identity or expression, sexual orientation, intellectual disability, mental disability or physical disability including, but not limited to, blindness, (unless such disability, even with reasonable accommodation, prevents the applicant from being able to perform the work involved), or in any manner prohibited by the laws of the United States or of the State of Connecticut. Further SCCRWA will not retaliate against or condone retaliation against any person or group of persons who oppose actions, treatment or conduct that they believe to be discriminatory.
