What are the responsibilities and job description for the Patient Service Representative (PSR) position at Regional Women's Health Management, LLC?
Obstetrics and Gynecology of Indiana is a division of Axia Women's Health, one of the largest integrated women's health care groups in the United States. Comprised of nearly 400 providers and 150 care center locations, Axia Women’s Health offers a full spectrum of exceptional care in obstetrics, gynecology, fertility, maternal-fetal medicine, urogynecology, hormone therapy, weight management, and laboratory services. As our impressive growth continues across Indiana, we are currently recruiting a part-time (3.5 days per week) Patient Service Representative to help us continue our tradition of delivering quality OB/GYN care at our North location in Indianapolis, IN.
The PSR (Medical Receptionist) will be responsible for greeting patients, activating patient files, and for providing support to patients and medical staff. Job duties include but are not limited to:
- Promptly and professionally answers telephone calls (as well as retrieve messages that are received via answering service). Route calls appropriately, offering voicemail, paging, or redirection of calls as needed.
- Greet patients/visitors and assist and direct them accordingly. Phone or page employees to meet visitors, directs visitors to appropriate waiting areas, and appropriately and courteously screen solicitors for relevance to organizational needs.
- Explain financial requirements to patients; collect and record copays as required.
- Perform registration functions for new and existing patients.
- Schedule patient appointments per guidelines given and finalize patient schedules for previous day.
- Maintain confidentiality regarding all patients.
- Adhere to infection control/safety guidelines and confidentiality policies through HIPAA compliance.
- Other duties as assigned.
Qualified candidates can:
- Adapt to changing priorities and business needs
- Be flexible and not easily flustered
- Give great customer service
- Work in a fast-paced innovative environment
- Focus on what is best for the team over the individual
Part Time Benefits Summary
- Immediate 401(k) matching contribution with no vesting period
- Generous PTO offering with additional time off for volunteering
- Free counseling for colleagues and family members, including parents and parents-in-law
At Axia Women’s Health, we’re passionate about creating a community where our colleagues and patients feel empowered to be their full, authentic selves. We welcome all individuals – without regards to gender, race, ethnicity, ability, or sexual orientation – and proudly celebrate our individual experiences and differences.
Experience
Preferred- 1 - 5 years: Medical Office Experience Preferred
Education
Required- High School Diploma/GED or better
Skills
Preferred- Customer Service
Behaviors
Required- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Peer Recognition: Inspired to perform well by the praise of coworkers
- Goal Completion: Inspired to perform well by the completion of tasks
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Self-Starter: Inspired to perform without outside help