What are the responsibilities and job description for the Front Desk Representative position at Regis HR Group?
Responsibilities:
- Greet patients and ensure a smooth check-in and check-out process. Verify patient information, collect insurance details, and schedule appointments as needed.
- Manage patient appointments, coordinating with medical staff to ensure optimal scheduling and minimal wait times.
- Maintain and update patient records, ensuring accuracy and compliance with privacy regulations, such as HIPAA.
- Assist patients with insurance-related inquiries, verify coverage, and process co-payments or payments. Work closely with billing and coding staff as required.
- Answer and route incoming calls, addressing patient inquiries, scheduling requests, and providing accurate information.
- Act as a liaison between patients and medical staff, conveying messages and assisting with patient needs and concerns.
- Perform various administrative tasks, including data entry, filing, and managing medical records in an electronic health records (EHR) system.
- Maintain a secure and confidential environment, especially concerning patient information, by following HIPAA guidelines and office security protocols.
- Ensure the smooth flow of patients within the medical office, optimizing efficiency and minimizing wait times.
- Keep the front desk area and waiting room tidy, organized, and well-stocked with necessary forms, brochures, and supplies.
- Experience working in a medical office
- Bilingual in English and Spanish (Required)
- Proficient in Microsoft Word and Excel
- Proficient in using medical office software, electronic health records (EHR) systems
- Able to lift and/or move up to 25 pounds (Required)
No Third Party Agencies or Submissions Will Be Accepted.
Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP
Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.
Salary : $19 - $21
